Service Architect

Write Your Destiny(WYD); Hyderabad; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

Write Your Destiny(WYD) is seeking an experienced Service Architect to shape, design, and transition IT services. You will translate business needs into scalable service designs and collaborate with customer and supplier teams across onshore/offshore delivery models.

The role requires strong governance, documentation, and stakeholder management skills, with occasional UK travel to align with customer sites.

Qualifications

• Proven experience as a Service Architect / IT Service Architect.
• Strong experience in Service Design & Service Transition.
• Experience designing and standing up new IT services.
• Strong ability to translate business requirements into technical service designs.
• Experience with Identity & Access Management / UAM, Infrastructure, or Platform Services.
• Strong stakeholder management and communication skills.
• Experience working in customer/supplier or outsourced IT environments.
• Strong documentation and architectural governance experience.
• Experience working across onshore/offshore delivery models.

Responsibilities

• Shape requirements for new and transitioning IT services.
• Define target service designs and operating models for new services such as UAM / Identity & Access Management.
• Translate business and operational requirements into clear technical service architectures.
• Develop technical service requirements, design documentation, and architectural standards.
• Support service transition activities while ensuring continuity and minimal disruption.
• Collaborate with customer stakeholders and supplier teams to validate and refine service designs.
• Provide architectural inputs into governance, service design, and transition processes.
• Conduct workshops and engage with business and technical stakeholders.
• Support onshore/offshore teams and travel to UK customer sites as required.

Skills

Service Architect

Service Design

Service Transition

New IT services

Business to technical translation

Identity & Access Management

Stakeholder management

Onshore/offshore delivery

Tools

ITIL/ITSM

ServiceNow

Job description

Work Mode: Hybrid

Travel: Occasional travel to UK customer sites

Role Overview

We are looking for an experienced Service Architect to shape, design, and transition new and existing IT services. The role involves translating business and operational requirements into scalable service designs and working closely with customer and supplier teams.

Key Responsibilities

• Shape requirements for new and transitioning IT services.
• Define target service designs and operating models for new services such as UAM / Identity & Access Management.
• Translate business and operational requirements into clear technical service architectures.
• Develop technical service requirements, design documentation, and architectural standards.
• Support service transition activities while ensuring continuity and minimal disruption.
• Collaborate with customer stakeholders and supplier teams to validate and refine service designs.
• Provide architectural inputs into governance, service design, and transition processes.
• Conduct workshops and engage with business and technical stakeholders.
• Support onshore/offshore teams and travel to UK customer sites as required.

Mandatory Skills

• Proven experience as a Service Architect / IT Service Architect
• Strong experience in Service Design & Service Transition
• Experience designing and standing up new IT services
• Strong ability to translate business requirements into technical service designs
• Experience with Identity & Access Management / UAM, Infrastructure, or Platform Services
• Strong stakeholder management and communication skills
• Experience working in customer/supplier or outsourced IT environments
• Strong documentation and architectural governance experience
• Experience working across onshore/offshore delivery models

Good to Have

• ITIL / ITSM knowledge
• Experience with ServiceNow
• Experience in large enterprise environments
• Willingness to travel to UK customer sites