Services Architect II

UKG; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

UKG is seeking a Services Sales/Consultant in Pune, India, with 3-5+ years in professional services or software implementation. You will partner with Sales and Services Delivery to pursue opportunities, tailor service approaches to client goals, and drive proposals, SOWs, and RFP responses.

A strong track record in presentations and contract negotiation is preferred. The role requires travel up to 25% and the ability to communicate with C-level stakeholders while growing services revenue across

Qualifications

• 3-5+ years in a professional services role, ideally 3+ years in application software implementation and/or services sales.
• Advanced knowledge and understanding of HCM, WFM, Scheduling, Leave Management, or similar domain product/systems required
• Previous experience with customer presentations, developing SOW's, responding to RFP's, estimating projects, and negotiating contracts
• Ability to travel up to 25% as needed

Responsibilities

• Partner with the UKG Sales organization and designated Services Architects line of business to pursue and close services opportunities
• Provide a single point of contact to Sales and Services Delivery for services opportunities
• Develop an understanding of each target customer's business, operations, and industry trends
• Understand the customer's strategic business and technology goals and create the proposed service approach and solution
• Drive the sales process to completion coordinating all Services resources and documentation such as proposals, SOW's, RFP responses, etc
• Track critical sales and pipeline data on opportunities using existing systems
• Maintain a pipeline and communicate it to Strategist, Sales and Services Delivery management
• Contribute to the improved efficiency of the sales function by participating in the development and deployment of appropriate services sales tools/templates
• Grow services revenue by interacting with all levels of customer management and proposing solutions that provide business benefit

Skills

Consultative selling

Contract negotiation

SOWs/RFPs

Customer presentations

Relationship management

Education

Bachelor's degree in Business or IT

Job description

Responsibilities

• Partner with the UKG Sales organization and designated Services Architects line of business to pursue and close services opportunities
• Provide a single point of contact to Sales and Services Delivery for services opportunities
• Develop an understanding of each target customer's business, operations, and industry trends
• Understand the customer's strategic business and technology goals and create the proposed service approach and solution
• Drive the sales process to completion coordinating all Services resources and documentation such as proposals, SOW's, RFP responses, etc
• Track critical sales and pipeline data on opportunities using existing systems
• Maintain a pipeline and communicate it to Strategist, Sales and Services Delivery management
• Contribute to the improved efficiency of the sales function by participating in the development and deployment of appropriate services sales tools/templates
• Grow services revenue by interacting with all levels of customer management and proposing solutions that provide business benefit
• 3-5+ years in a professional services role, ideally 3+ years in application software implementation and/or services sales
• Advanced knowledge and understanding of HCM, WFM, Scheduling, Leave Management, or similar domain product/systems required
• Previous experience with customer presentations, developing SOW's, responding to RFP's, estimating projects, and negotiating contracts
• Ability to develop and manage complex Services solutions for small to medium business to Enterprise level organizations
• Well versed in Launch implementation methodology with experience defining project requirements, managing project engagements, developing project plans, etc
• Ability to travel up to 25% as needed
• Develop good working relationships with staff in Services and Sales organizations
• Ability to be engaged in the art of consultative selling and negotiating techniques
• Intermediate presentation skills with the ability to effectively articulate the services value proposition as part of the overall business solution
• Ability to effectively communicate and negotiate with C-Level executives in an “influence without authority” role
• Understands the impact and implications of political, social, economic, technological, and competitive trends on UKG and customer organizations
• Working knowledge of nuances of the small to medium business to Enterprise-level business space preferred
• B.A. / B.S. degree, with a focus in business or Information technology preferred

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