Service Analyst – Java Spring Boot (L1)

OLR; Bengaluru; On-site; INR 650,000 - 950,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Life and personal accident insurance

Flexible vacation policy

Learning and development opportunities

Job summary

OLR India in Bengaluru is seeking a Service Analyst – Java Spring Boot (Level 1) to join our AMS team in Bangalore. You will support Java-based applications, monitor performance, and help resolve incidents to maintain stability in a client-focused environment.

The role suits IT professionals with 1–2 years in application or production support, familiar with Core Java and Spring Boot, and willing to engage with cross-functional teams during shifts and deployments.

Qualifications

• Bachelor's degree in Computer Science, IT, or a related field.
• 1–2 years in application support, production support, or AMS.
• Experience investigating technical issues and basic debugging.
• Understanding incident resolution and escalation processes.
• Good analytical and problem-solving skills with task prioritisation.
• Strong communication and collaboration with technical teams.

Responsibilities

• Provide first-level support for Java-based applications and retail systems.
• Monitor applications and identify errors, alerts, and production issues.
• Investigate incidents and troubleshoot per procedures; escalate complex problems.
• Review logs and perform basic debugging for issue investigation.
• Apply knowledge of Core Java and Spring Boot to analyze issues.
• Coordinate with development, infrastructure, database, and support teams.
• Support incident management, maintain records, update issue progress.
• Assist with deployments, releases, and post-deployment checks.
• Maintain technical documentation and knowledge articles.
• Monitor availability and performance against SLAs.
• Participate in rotational shifts or on-call as required.

Skills

Core Java

Spring Boot

Linux/Unix commands

SQL

Incident management (ITIL)

Communication

Team collaboration

Education

Bachelor's degree in Computer Science/IT

Tools

Git

Maven/Gradle

Application deployment

Job description

About Us

OLR is a specialist Oracle Retail systems integrator, trusted by leading retailers to deliver end-to-end merchandising, store and omnichannel solutions. We work across the Oracle Retail suite, delivering modernisation and cloud transformation programmes for leading retailers.

OLR India

is the largest OLR deliverycentreand a core pillar of OLR’s global operations. Based inBangalore, Indiarecentlyrelocatedto a new office at The Hive Workspaces, Prestige Tech Platina, the India team plays a critical role in deliveringOracle Retail implementations, upgrades, and 24/7 global supportacross all OLR regions. Our teams work closely with teams inEurope, NorthAmericaand Latin Americato provide end-to-endOracle Retail systems integration, application support, and continuousoptimisationfor global retail operations.

OurBangalore-based professionalsare deeply involved inlarge-scale Oracle Retail implementations,cloud migrations, system upgrades, andomnichannel transformation programs, helping global retailers scale,moderniseand remain future-ready in a rapidly evolving retail landscape.

The Role

We are looking for a Service Analyst – Java Spring Boot (Level 1) to join our Application Maintenance and Support (AMS) team in Bangalore.

The role is suited to an IT professional with some experience in application support or software development who is looking to build their technical expertise in a client-focused support environment.

You will support Java-based applications and retail systems, monitor application performance, investigate incidents, and assist with troubleshooting and resolution. Working with experienced technical team members, you will help maintain application stability and ensure issues are handled efficiently and in line with agreed support procedures.

Knowledge of Core Java and Spring Boot is important, while experience with Oracle Xstore POS or other retail applications would be an advantage.

In This Role, You’ll:

• Provide first-level application support for Java-based applications and retail systems.
• Monitor applications and identify errors, alerts, and potential production issues.
• Investigate and troubleshoot application incidents, resolving issues within established procedures and escalating more complex problems when required.
• Review application logs and perform basic debugging to support issue investigation.
• Apply knowledge of Core Java and Spring Boot when analysing application-related issues.
• Work with development, infrastructure, database, and other support teams to investigate and resolve incidents.
• Support incident management processes, maintain accurate records, and provide updates on issue progress.
• Assist with application deployments, releases, and post-deployment checks.
• Maintain technical documentation, support procedures, and knowledge articles.
• Monitor application availability and performance in line with agreed service level agreements (SLAs).
• Participate in rotational shifts or on-call support activities, as required.

Experience & Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Approximately 1–2 years of experience in application support, production support, software development, or a similar technical role.
• Experience in application support, production support, or Application Maintenance and Support (AMS).
• Experience investigating technical issues, reviewing application logs, and performing basic troubleshooting.
• Understanding of application support processes and the importance of incident resolution and escalation.
• Good analytical and problem-solving skills, with the ability to manage tasks and prioritise issues effectively.
• Strong communication skills and the ability to collaborate with technical teams.

Preferred Qualifications

• Experience supporting Oracle Xstore POS or other retail applications.
• Familiarity with Linux/Unix commands and basic SQL.
• Exposure to Git, Maven/Gradle, or application deployment processes.
• Understanding of incident, problem, and change management, including ITIL-based support environments.
• Experience working with production applications and service level agreements (SLAs).
• Knowledge of retail systems, particularly POS, e-commerce, inventory, order management, pricing, or promotions.

Why Join OLR?

• Make a global impact by contributing to retail transformation projects across multiple regions.
• Collaborate with international teams across the UK, Portugal, US, Canada, Mexico, and India.
• Grow your career through structured training, professional development, and career progression opportunities.

Benefits You'll Enjoy:

At OLR, we believe in supporting our people both professionally and personally. Our comprehensive benefits package includes:

• Comprehensive medical insurance coverage for you and your family
• Life and personal accident insurance
• Generous parental benefits, including maternity and paternity leave
• Retirement benefits
• Tax-saving benefits
• Flexible vacation policy
• Learning and development opportunities
• Own Your Laptop program
• Employee referral rewards for bringing great talent to OLR
• Grow your career through structured training, professional development, and career progression opportunities.
• Employee referral rewardsfor bringinggreat talentinto OLR