Service Consultant - Oracle Retail (ReIM)

OLR Group Limited

Bengaluru

On-site

INR 1,200,000 - 2,100,000

Full time

14 days+

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Benefits offered by this job

Comprehensive health coverage

Life & personal accident insurance

Retirement benefits

Tax-saving benefits

Flexible vacation policy

Learning & development

Own your laptop program

Employee referral rewards

Job summary

OLR Group Limited in Bengaluru seeks a Service Consultant for Oracle Retail Invoice Matching (ReIM) to support production applications, troubleshoot issues, and tailor code with clear documentation for OLR’s Oracle Retail platform.

The role involves collaborating with global teams, ensuring coding standards, and assisting in defining software functionality while mentoring junior colleagues and maintaining the development environment.

Qualifications

Bachelor’s degree or 5+ years of relevant professional experience.
3+ years with Oracle Retail solutions in retail.
3+ years development and/or systems integration in enterprise environments.
In-depth understanding of Oracle Retail Invoice Matching (ReIM), RMS, and SIM is a plus.
Strong invoice lifecycle knowledge: creation, matching, posting to GL.

Responsibilities

Provide on-call client support during business and non-business hours.
Troubleshoot production client environments and log/report issues.
Ensure coding standards are followed in all development activities.
Build and test application enhancements and modifications.
Mentor junior team members and assist the Service Delivery Manager when needed.
Document knowledge articles for internal and client use.

Skills

PL/SQL

Eclipse (Java)

Shell scripting

Oracle Retail ReIM

Education

Bachelor’s degree in Business, CS, or related field

Tools

Oracle Retail RMS

Store Inventory Management (SIM)

Job description

About Us

OLR is a specialist Oracle Retail systems integrator, trusted by leading retailers to deliver end-to-end merchandising, store and omnichannel solutions. We work across the Oracle Retail suite, deliveringmodernisationand cloud transformationprogrammesfor leading retailers.

OLR India is the largest OLR deliverycentreand a core pillar of OLR’s global operations. Based inBangalore, Indiarecentlyrelocatedto a new office at The Hive Workspaces, Prestige Tech Platina, the India team plays a critical role in deliveringOracle Retail implementations, upgrades, and 24/7 global supportacross all OLR regions. Our teams work closely with teams inEurope, NorthAmericaand Latin Americato provide end-to-endOracle Retail systems integration, application support, and continuousoptimisationfor global retail operations.

OurBangalore-based professionalsare deeply involved inlarge-scale Oracle Retail implementations,cloud migrations, system upgrades, andomnichannel transformation programs, helping global retailers scale,moderniseand remain future-ready in a rapidly evolving retail landscape.

The Role

Our Service Consultant - Oracle Retail Invoice Matching(ReIM) assist in the support of production application software. This includes assisting with troubleshooting issues, customizing existing software code, writing new software code, testing and debugging modifications and ensuring appropriate documentation is generated for software code wherever necessary for OLR.

In this role,

Communicate with clients by providing on-call support as needed, during business and non-business hours
Support and troubleshoot production client environments
Take ownership of or assist with the logging, reporting, and resolution of application issues
Ensure development standards are met in all coding practices
Assist in maintaining the OLR software development environment
Build and test application enhancements and modifications
Assist project teams in defining software functionality
Ensures adherence to OLR and customers quality standards, policies, processes and procedures.
Document or maintain general retail, Oracle Retail, and/or OLR specific practices and standards
Assist in the mentoring and coaching of more junior members of the team
Act as a stand-in for Service Delivery Manager when required
Document knowledge articles for internal cross-training
Document and publish knowledge articles for the client to assist their first line resolution
Additional duties as assigned

Experience & Qualifications:

Bachelor’s degree in Business, Computer Science, or a related field, or 5+ years of relevant professional experience.
3+ years of experience working with Oracle Retail solutions in the retail industry.
3+ years of experience in development and/or systems integration within enterprise environments.
In-depth understanding of Oracle Retail Invoice Matching (ReIM), with additional knowledge of Oracle Retail Merchandising System (RMS) and Store Inventory Management (SIM) considered an advantage.
Strong understanding of the invoice lifecycle, including how invoices are created, matched, and posted to General Ledger (GL) systems.
Proven analytical skills with the ability to debug complex production issues related to invoice creation, validation, and matching processes.
Strong technical expertise in PL/SQL, with experience using Eclipse to debug Java code; Shell scripting knowledge is an advantage.
Experience in Oracle Retail implementations, preferably across multiple projects; consulting experience is considered a plus.
Solid background in development and/or systems integration, with experience supporting enterprise retail systems.
Demonstrated experience supporting or promoting quality management systems, methodologies, and best practices.
Professional communicator with a strong customer-service mindset, demonstrating initiative, attention to detail, and excellent problem-solving abilities.
Skilled at managing multiple priorities under pressure with strong time management, while maintaining confidentiality and adapting effectively within complex global environments