Senior Service Consultant - Oracle Retail

OLR

Bengaluru

On-site

INR 1,200,000 - 1,800,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Life insurance

Parental benefits

Retirement benefits

Tax-saving benefits

Flexible vacation

Learning and development

Own Your Laptop

Job summary

OLR is seeking a Senior Service Consultant – Oracle Retail Merchandising System (ORMS) to join the AMS team in Bangalore. You will provide production support, develop enhancements, and collaborate with clients and internal teams to ensure stable Oracle Retail deployments.

Ideal candidates have 5+ years with Oracle Retail apps, strong troubleshooting skills, and a proactive customer-service mindset. The role involves on-call support and mentoring junior consultants in a fast-paced global

Qualifications

Bachelor's degree in Business, Computer Science, or related field.
At least 5 years of experience with Oracle Retail applications.
At least 5 years in application support, software development, or systems integration.
In-depth knowledge of at least two Oracle Retail applications, including RMS, ReSA, RPM, ReIM, RIB, or SIM.
Experience with Oracle Retail implementations across multiple projects.
Consulting and client-facing experience; communicate professionally with internal teams and external clients.
Strong analytical, troubleshooting, and problem-solving skills.
Customer service orientation with urgency and timely issue resolution.
Ability to manage multiple priorities in a fast-paced, global environment.
Strong organizational/time management skills with initiative and accuracy.
Collaborate across teams and resolve complex technical challenges.
Familiarity with quality management standards and best practices.
Ability to handle sensitive and proprietary information confidentially.

Responsibilities

Take ownership of application incidents, including logging, investigating, troubleshooting, escalating, and resolving issues.
Provide technical and functional support for Oracle Retail applications in production environments.
Develop, test, and debug application enhancements, customizations, and code modifications in accordance with established development standards.
Collaborate with project teams to define software requirements and functionality.
Support and maintain OLR's software development environment.
Ensure compliance with OLR and client quality standards, policies, processes, and procedures.
Support multiple client environments while managing competing priorities and service commitments.
Participate in client-facing meetings and lead technical discussions during critical incidents and high-priority escalations.
Provide on-call support during and outside regular business hours, as required.
Mentor and coach junior consultants, providing technical guidance and knowledge sharing.
Act as a backup to the Service Delivery Manager when required.
Develop and maintain internal knowledge articles, technical documentation, and support procedures.
Create and publish client-facing knowledge articles to support first-level issue resolution.
Perform additional duties as assigned.

Skills

Oracle Retail

Incident management

Troubleshooting

Client communication

Mentoring juniors

On-call support

Documentation

Team collaboration

Education

Bachelor's degree

Tools

Oracle Database

PL/SQL

Unix scripting

Pro*C

Java

Job description

About Us

OLR is a specialist Oracle Retail systems integrator trusted by leading retailers to deliver end-to-end merchandising, store, and omnichannel solutions. We work across the Oracle Retail suite, delivering modernization and cloud transformation programmed for leading retailers.

OLR India

is OLR's largest delivery center and a core pillar of our global operations. Based in Bangalore, India, our team recently relocated to a new office at The Hive Workspaces, Prestige Tech Platina. The India team plays a critical role in delivering Oracle Retail implementations, upgrades, and 24/7 global support across all OLR regions.

Our Bangalore-based professionals collaborate closely with teams across Europe, North America, and Latin America to deliver Oracle Retail systems integration, application support, cloud migrations, system upgrades, and omnichannel transformation programmes, helping global retailers scale, modernize, and remain future-ready.

The Role

We are looking for an experienced Senior Service Consultant – Oracle Retail Merchandising System (ORMS) to join our Application Maintenance and Support (AMS) team.

In this role, you will provide technical and functional support for Oracle Retail applications in production environments, including troubleshooting complex application issues, developing and customizing software code, testing and debugging enhancements, and maintaining technical documentation.

You will collaborate with clients and internal teams to ensure application stability, resolve critical issues, and deliver high-quality support services.

In This Role, You'll:

Take ownership of application incidents, including logging, investigating, troubleshooting, escalating, and resolving issues.

Provide technical and functional support for Oracle Retail applications in production environments.

Develop, test, and debug application enhancements, customizations, and code modifications in accordance with established development standards.

Collaborate with project teams to define software requirements and functionality.

Support and maintain OLR's software development environment.

Ensure compliance with OLR and client quality standards, policies, processes, and procedures.

Support multiple client environments while managing competing priorities and service commitments.

Participate in client-facing meetings and lead technical discussions during critical incidents and high-priority escalations.

Provide on-call support during and outside regular business hours, as required.

Mentor and coach junior consultants, providing technical guidance and knowledge sharing.

Act as a backup to the Service Delivery Manager when required.

Develop and maintain internal knowledge articles, technical documentation, and support procedures.

Create and publish client-facing knowledge articles to support first-level issue resolution.

Perform additional duties as assigned.

Experience & Qualifications:

Bachelor's degree in Business, Computer Science, or a related field, or equivalent relevant professional experience.
At least 5 years of experience working with Oracle Retail applications.
At least 5 years of experience in application support, software development, or systems integration.
In-depth knowledge of at least two Oracle Retail applications, including RMS, ReSA, RPM, ReIM, RIB, or SIM.
Experience with Oracle Retail implementations, ideally across multiple projects.
Previous consulting and client-facing experience, with the ability to communicate professionally with internal teams and external clients.
Strong analytical, troubleshooting, and problem-solving skills, with the ability to proactively investigate and resolve complex technical issues.
Strong customer service orientation, with a sense of urgency and a commitment to timely issue resolution.
Ability to manage multiple priorities, work effectively under pressure, and adapt to changing requirements in a fast-paced, global environment.
Strong organizational and time management skills, with a high level of initiative, accuracy, attention to detail, and accountability.
Demonstrated ability to collaborate across teams, communicate effectively with clients, and resolve complex technical challenges.
Familiarity with quality management standards, methodologies, and best practices.
Ability to handle sensitive and proprietary information responsibly and maintain confidentiality.