Service Consultant – Oracle Retail Merchandising System (ORMS)

OLR; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Health coverage

Life & personal accident insurance

Parental benefits: maternity and pinfo

Retirement benefits

Tax-saving benefits

Flexible vacation policy

Learning & development opportunities

Own your laptop

Employee referral rewards

Job summary

OLR, a Bengaluru-based Oracle Retail systems integrator, is seeking an experienced Service Consultant for ORMS to join our AMS team. You will provide technical development and support for Oracle Retail applications, addressing production issues, enhancements, interfaces, reports, and customisations.

You will analyse requirements, develop solutions, troubleshoot issues, and maintain documentation to ensure stability, quality, and performance across client applications.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 3 years of experience in software development, systems integration, or a related technical role, ideally within the retail industry or Retail IT.
• Previous experience in a consulting environment, working with clients and project teams.
• Strong knowledge of Oracle PL/SQL, including the development, debugging, and maintenance of database procedures and code.
• Good knowledge of Pro*C and Unix shell scripting.
• Working knowledge of Oracle Retail Merchandising System (RMS), with familiarity with Retail Sales Audit (ReSA) and Retail Integration Bus (RIB).
• Experience analysing technical requirements, developing and testing solutions, troubleshooting issues, and maintaining technical documentation.
• Strong analytical and problem-solving skills, with the ability to investigate complex issues and deliver effective solutions.
• Good communication and collaboration skills, with the ability to work effectively with clients and geographically distributed teams.
• Adaptability and a proactive approach to managing priorities and meeting project deadlines.

Responsibilities

• Analyse client requirements relating to data conversions, interfaces, reports, bolt-ons, and application enhancements within the technical framework of OLR projects and Oracle Retail products.
• Develop, customise, and maintain high-quality code to meet functional and technical requirements.
• Prepare and contribute to technical specifications based on functional requirements and other project documentation.
• Create and execute unit test plans for your own deliverables and, where required, those of other team members, ensuring solutions meet defined requirements and quality standards.
• Investigate and resolve technical defects and issues, following established tracking procedures and supporting the software development lifecycle (SDLC).
• Prepare and contribute to release notes and deployment packages, coordinating with team leads and project team members to support successful releases.
• Assist with effort estimation, preliminary requirements analysis, and technical solution planning.
• Work collaboratively within distributed teams, meeting agreed delivery timelines and reporting progress to team leads, development leads, onsite leads, and project managers.
• Participate in regular project meetings with local and remote colleagues, providing progress updates and discussing technical challenges. Some meetings may take place outside normal working hours.
• Travel occasionally to client sites or other OLR offices to support project delivery and collaborate with client and project teams.
• Perform additional duties as assigned.

Skills

Analytical thinking

Problem solving

Communication

Collaboration

Adaptability

Consulting experience

Education

Bachelor’s degree in Computer Science or IT

Tools

Oracle PL/SQL

Pro*C

Unix shell scripting

RMS

ReSA

RIB

BI Publisher (BIP)

OBIEE

Job description

About Us

OLR is a specialist Oracle Retail systems integrator, trusted by leading retailers to deliver end-to-end merchandising, store and omnichannel solutions. We work across the Oracle Retail suite, delivering modernisation and cloud transformation programmes for leading retailers.

OLR India is the largest OLR deliverycentreand a core pillar of OLR’s global operations. Based inBangalore, Indiarecentlyrelocatedto a new office at The Hive Workspaces, Prestige Tech Platina, the India team plays a critical role in deliveringOracle Retail implementations, upgrades, and 24/7 global supportacross all OLR regions. Our teams work closely with teams inEurope, NorthAmericaand Latin Americato provide end-to-endOracle Retail systems integration, application support, and continuousoptimisationfor global retail operations.

OurBangalore-based professionalsare deeply involved inlarge-scale Oracle Retail implementations,cloud migrations, system upgrades, andomnichannel transformation programs, helping global retailers scale,moderniseand remain future-ready in a rapidly evolving retail landscape.

The Role

We are looking for an experienced Service Consultant – Oracle Retail Merchandising System (ORMS) to join our Application Maintenance and Support (AMS) team.

In this role, you will provide technical development and support for Oracle Retail applications, working on production issues, enhancements, interfaces, reports, and customisations. You will analyse requirements, develop and test solutions, troubleshoot technical issues, and maintain technical documentation to ensure the stability, quality, and performance of client applications.

You will collaborate with internal teams and clients across different locations, contributing to the successful delivery of technical solutions and ongoing application support.

In this role, you’ll:

• Analyse client requirements relating to data conversions, interfaces, reports, bolt-ons, and application enhancements within the technical framework of OLR projects and Oracle Retail products.

• Develop, customise, and maintain high-quality code to meet functional and technical requirements.

• Prepare and contribute to technical specifications based on functional requirements and other project documentation.

• Create and execute unit test plans for your own deliverables and, where required, those of other team members, ensuring solutions meet defined requirements and quality standards.

• Investigate and resolve technical defects and issues, following established tracking procedures and supporting the software development lifecycle (SDLC).

• Prepare and contribute to release notes and deployment packages, coordinating with team leads and project team members to support successful releases.

• Assist with effort estimation, preliminary requirements analysis, and technical solution planning.

• Work collaboratively within distributed teams, meeting agreed delivery timelines and reporting progress to team leads, development leads, onsite leads, and project managers.

• Participate in regular project meetings with local and remote colleagues, providing progress updates and discussing technical challenges. Some meetings may take place outside normal working hours.

• Travel occasionally to client sites or other OLR offices to support project delivery and collaborate with client and project teams.

• Perform additional duties as assigned.

Experience and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• At least 3 years of experience in software development, systems integration, or a related technical role, ideally within the retail industry or Retail IT.

• Previous experience in a consulting environment, working with clients and project teams.

• Strong knowledge of Oracle PL/SQL, including the development, debugging, and maintenance of database procedures and code.

• Good knowledge of Pro*C and Unix shell scripting.

• Working knowledge of Oracle Retail Merchandising System (RMS), with familiarity with Retail Sales Audit (ReSA) and Retail Integration Bus (RIB).

• Experience analysing technical requirements, developing and testing solutions, troubleshooting issues, and maintaining technical documentation.

• Strong analytical and problem-solving skills, with the ability to investigate complex issues and deliver effective solutions.

• Good communication and collaboration skills, with the ability to work effectively with clients and geographically distributed teams.

• Adaptability and a proactive approach to managing priorities and meeting project deadlines.

Preferred Skills:

• Experience with Oracle Forms and Reports.

• Familiarity with BI Publisher (BIP) and Oracle Business Intelligence Enterprise Edition (OBIEE).

• Knowledge of Oracle Retail Price Management (RPM).

• Experience supporting or enhancing Oracle Retail applications in production environments.

When you join us, you’ll:

• Make a global impact by contributing to retail transformation projects across regions.

• Collaborate with international teams across UK, Portugal, US, Canada, Mexico, India.

• Grow your career through structured training, professional development, and career progression opportunities.

Benefits You’ll Enjoy:

At OLR, we believe in supporting our people both professionally and personally. Our comprehensive benefits package includes:

• Comprehensive health coveragewith medical insurance for you and family

• Life & personal accident insurance

• Generous parental benefits:maternity andpaternity leave

• Retirement benefits

• Tax-saving benefits

• Flexible vacation policy

• Learning & developmentopportunity

• Own your laptop program

• Employee referral rewardsfor bringinggreat talentinto OLR