Service Consultant - Xstore POS (Level 2)

OLR Group Limited; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Health coverage

Life & accident insurance

Retirement benefits

Flexible vacation

Learning & development

Laptop program

Referral rewards

Job summary

OLR India seeks a skilled Service Consultant - Xstore POS to join our L2/L3 support team. You will diagnose, analyze and resolve complex Xstore POS issues, ensuring system uptime and contributing to retail operations optimisations. Prior involvement in 1-2 implementations is preferred.

You will work with cross-functional teams and vendors to maintain POS operations, conduct user training, and support system upgrades in a global retail environment.

Qualifications

• 2–4 years of hands-on experience in providing technical support for Xstore POS or similar retail systems.
• Bachelor's degree in Business, Computer Science, or related field.

Responsibilities

• Troubleshoot Xstore POS issues and provide L2/L3 support for transactions and backend integrations.
• Assist in configuration and maintenance of Xstore systems, including setup, upgrades, and patches.
• Handle escalated incidents (L2/L3) and ensure timely resolution per SLAs.
• Identify root causes and provide durable fixes to prevent recurrence.
• Collaborate with network, infrastructure, development and third-party vendors for seamless POS operations.
• Develop and maintain user guides, knowledge base articles, and train store associates on Xstore POS usage.
• Monitor system performance, generate reports, and address degradation or issues.
• Assist planning and execution of Xstore POS upgrades and patches to keep systems current and secure.
• Maintain detailed records of troubleshooting efforts and changes.

Skills

XstorePOS

Java/J2EE

Problem-Solving

Communication

Retail Knowledge

SQL/Oracle

JIRA

Windows/Linux

Education

Bachelor's degree in Business/CS

Tools

JIRA

Job description

About Us

OLR is a specialist Oracle Retail systems integrator, trusted by leading retailers to deliver end-to-end merchandising, store and omnichannel solutions. We work across the Oracle Retail suite, delivering modernisation and cloud transformation programmes for leading retailers.

OLR India is the largest OLR deliverycentreand a core pillar of OLR’s global operations. Based inBangalore, Indiarecentlyrelocatedto a new office at The Hive Workspaces, Prestige Tech Platina, the India team plays a critical role in deliveringOracle Retail implementations, upgrades, and 24/7 global supportacross all OLR regions. Our teams work closely with teams inEurope, NorthAmericaand Latin Americato provide end-to‑endOracle Retail systems integration, application support, and continuousoptimisationfor global retail operations.

OurBangalore-based professionalsare deeply involved inlarge-scale Oracle Retail implementations,cloud migrations, system upgrades, andomnichannel transformation programs, helping global retailers scale,moderniseand remain future-ready in a rapidly evolving retail landscape.

The Role

We are looking for a highly skilled Service Consultant - Xstore POS to join our dynamic L2/L3 support team. This position is ideal for someone with experience in managing and troubleshooting Xstore POS systems and providing efficient support to end-users. As a Service Consultant -Xstore POS , you will be responsible for diagnosing/analysis and resolving complex system issues, ensuring system uptime, and contributing to the overall optimization of retail operations. Also, should be involved in 1 or 2 implementations in past.

In this role, you’ll:

• TroubleshootXstorePOS Issues:Provide technical support forXstorePOS systems (both L2 and L3 levels) to resolve system issues related to transactions, integration with backend systems, or hardware malfunctions.

• System Configuration & Maintenance:Assist in the configuration and maintenance ofXstoresystems, including setup, upgrades, and patches.

• Incident Management:Handle escalated technical incidents (L2/L3) related to the POS systems, ensuringtimelyresolution whilemaintainingservice level agreements (SLAs).

• Root Cause Analysis:Identifyand diagnose the root causes of issuesimpactingXstoreoperations, providing solutions that prevent recurrence.

• Collaboration:Work closely with internal teams (network, infrastructure, development) and third-party vendors to ensure seamless POS system operations.

• User Training and Documentation:Develop andmaintainuser guides, knowledge base articles, and conduct training sessions for store associates on the proper use ofXstorePOS.

• Performance Monitoring:Monitor system performance, generate reports, and proactively address any performance degradation or technical issues.

• Upgrades and Patches:Assist in the planning and execution ofXstorePOS software upgrades and patches to ensure systems are always up-to-date and secure.

• Support Documentation:Maintaindetailed records of troubleshooting efforts, issue resolutions, and changes made to the system.

Required Skills:

• Technical Expertise:Strong understanding ofXstorePOS application architecture, system integrations (e.g., withMFCS, CRM, ORCE, OMS and OROB), and basic hardware troubleshooting.

• Java & Frameworks:Good knowledge of Java/J2EEand frameworks like Spring and Hibernate, with the ability to troubleshoot and enhance backend services.

• Problem-Solving:Excellent problem-solving skills with the ability toanalyzecomplex technical issues and develop effective solutions.

• Communication Skills:Strong verbal and written communication skills, with the ability to communicate technical issues to non-technical users.

• Retail Knowledge:Experience working within a retail environment or understanding retail workflows is highly preferred.

• Database Skills:Familiarity with databases (SQL, Oracle) toassistin troubleshooting and query analysis.

• Tools & Platforms:Experience with ticketing systems (JIRA), remote desktop tools, and system monitoring tools.

• Operating Systems:Strong working knowledge of Windows Server, Linux, or similar server environments.

Experience & Qualifications:

• Ideally, with 2 to 4 years of hands‑on experience in providing technical support for Xstore POS systems or similar retail systems.

• Bachelor's degree in Business, Computer Science, or related field

Why join OLR?

• Make a global impact by contributing to retail transformation projects across regions.

• Collaborate with international teams across UK, Portugal, US, Canada, Mexico, India.

• Grow your career through structured training, professional development, and career progression opportunities.

• Join a certified Great Place to Work with a culture that values collaboration, innovation, and community.

Benefits you’ll enjoy:

At OLR, we believe in supporting our people both professionally and personally. Our comprehensive benefits package includes:

• Comprehensive health coveragewith medical insurance for you and family

• Life & personal accident insurance

• Generous parental benefits:maternity andpaternity leave

• Retirement benefits

• Tax-saving benefits

• Flexible vacation policy

• Learning & developmentopportunity

• Own your laptop program

• Employee referral rewardsfor bringinggreat talentinto OLR