Service Advisor - Service Division

Popular Maruti; Ernakulam; On-site; INR 250,000 - 350,000; Full time

Job summary

Popular Maruti in Ernakulam, Kerala, seeks a Service Advisor to ensure customer satisfaction through prompt greeting, accurate vehicle handover, and diligent post-service follow-up to achieve delivery on time. You will coordinate with the workshop team and inform customers about estimates and approvals.

Key duties include accepting vehicles, road tests with customers, capturing complaints, opening job cards, updating customers on bill amounts, maintaining promised delivery times, and ensuring

Responsibilities

• Accept vehicle from customers and inform the customer about vehicle receipt.
• Conduct road tests with customers and capture complaints; open job card.
• Inform the customer about estimated amounts and obtain approvals.
• Coordinate with supervisor; provide timely feedback and obtain any additional approvals.
• Maintain promised delivery time and capture value-added services.
• Ensure and monitor quality delivery; ensure washing quality and inventory.
• Close job card and inform customer about bill amount; be on delivery bay and deliver vehicles.
• Ensure 3rd day PSF.

Job description

Primary purpose:

The Service Advisor is responsible for ensuring Customer Satisfaction through Greeting & treating customers, achieving vehicle delivery on promised time, 100% Post Service follow up etc. They should also ensure that Zero Customer Complaints is generated.

Reporting To: Assistant Works Manager

Key Job Responsibilities

Acceptance of vehicle from Customers

• Cross check the Inventory and update
• Inform the customer about vehicle receipt.
• Conduct Road test with Customers.
• Capture Complaints and Open Job Card.
• Inform the Estimated amount to customer and obtain Job approval.
• Inform additional Job and obtain approval.
• Inform the Supervisor about the Complaints and observation

Coordinate with supervisor.

• Provide an in time feedback to customer.
• Obtain any additional approval required from customer.
• Maintain Promised Time delivery.
• Capture additional value added Services.

Ensure and Monitor the quality delivery.

• Conduct road test if it is required.
• Ensure Washing Quality.
• Ensure the Inventory
• Do Job card Closing and inform the customer about bill amount.
• Be on Delivery bay and Deliver the vehicles to Customer.
• Ensure 3 rd day PSF.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.