Service Advisor

Spinny; Kolkata District; On-site; INR 223,000 - 234,000; Full time

Job summary

Spinny in Kolkata is seeking an entry-level service assistant to handle customers and manage service records. You will greet customers, understand their vehicle issues, and explain repairs and timelines in simple terms.

In addition, you will create and maintain job cards, document customer complaints, and ensure all details are accurate before forwarding to technicians, with travel allowance and incentives available.

Qualifications

• Strong communication and listening abilities
• Basic automotive knowledge preferred
• Ability to diagnose problems through questions and reasoning

Responsibilities

• Customer Handling: greet customers, understand vehicle or service issues, explain services and timelines clearly.
• Job Card / Work Order Management: create and maintain service records, document customer complaints, ensure accuracy before handing to technicians

Skills

Communication skills

Basic technical knowledge

Problem-solving ability

Time management

Customer handling skill

Job description

1 Customer Handling

• Greet customers and understand their vehicle or service issues
• Listen carefully and ask the right questions to diagnose problems
• Explain services, repairs, and timelines in simple terms

2 Job Card / Work Order Management

• Create and maintain job cards (service records)
• Clearly mention customer complaints and required work
• Ensure all details are accurate before sending to technicians

Key Skills Required

• Communication skills
• Basic technical knowledge (especially automotive if in that field)
• Problem-solving ability
• Time management
• Customer handling skill
• Salary Structure:
• Freshers Salary: 20,000 21,000 (starting range)
• Experienced Candidates: Salary will be based on last drawn salary
• Travel Allowance: 1,500 extra (apart from salary)
• Incentives: Additional incentives applicable
• PF Deduction: Applicable on CTC, not on in-hand salary.