Service Advisor / Service Incharge

Drivex Mobility; Chennai District, Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

Drivex Mobility in Chennai seeks a Two-Wheeler Service Advisor to be the main link between customers and the service team. You will understand concerns, explain processes, coordinate with technicians, and ensure timely delivery of serviced bikes.

Deliver high customer satisfaction, maintain records, meet service targets, and promote additional services. ITI/Diploma preferred; 6–20 years in service or customer-facing roles.

Qualifications

• High school diploma or equivalent; ITI/Diploma in Automobile Engineering preferred.
• 6–20 years of experience in two-wheeler service or customer handling roles.
• Strong knowledge of two-wheeler components and servicing procedures.
• Excellent communication and interpersonal skills.
• Good organizational and problem-solving abilities.
• Customer-oriented attitude with a professional appearance.
• Basic computer knowledge (MS Office, DMS systems).

Responsibilities

• Greet customers professionally and understand their service needs.
• Explain the service process, estimated cost, and time required.
• Open job cards accurately and ensure all customer complaints is recorded.
• Coordinate with technicians for diagnosis and repair requirements.
• Update customers about the service progress and any additional work required.
• Carry out final inspection and ensure the quality of service before delivery.
• Conduct service follow-ups and handle post-service complaints if any.
• Promote additional services, accessories, and service packages.
• Maintain accurate service records and documentation.
• Meet daily/weekly service targets and contribute to overall service center performance.

Skills

Excellent communication

Interpersonal skills

Two-wheeler knowledge

Customer handling

Organizational skills

Problem-solving

Basic computer knowledge

Education

High school diploma or equivalent

ITI/Diploma in Automobile Engineering preferred

Job description

Job Summary:

The Two-Wheeler Service Advisor acts as the key point of contact between customers and the service department. This role involves understanding customer concerns, suggesting appropriate services, coordinating with the technical team, and ensuring timely delivery of serviced vehicles. The advisor is also responsible for maintaining high levels of customer satisfaction and loyalty.

Key Responsibilities:

• Greet customers professionally and understand their service needs.
  
• Explain the service process, estimated cost, and time required.
  
• Open job cards accurately and ensure all customer complaints is recorded.
  
• Coordinate with technicians for diagnosis and repair requirements.
  
• Update customers about the service progress and any additional work required.
  
• Carry out final inspection and ensure the quality of service before delivery.
  
• Conduct service follow-ups and handle post-service complaints if any.
  
• Promote additional services, accessories, and service packages.
  
• Maintain accurate service records and documentation.
  
• Meet daily/weekly service targets and contribute to overall service center performance.
  

Required Skills and Qualifications:

• High school diploma or equivalent; ITI/Diploma in Automobile Engineering preferred.
  
• 6-20 years of experience in two-wheeler service or customer handling roles.
  
• Strong knowledge of two-wheeler components and servicing procedures.
  
• Excellent communication and interpersonal skills.
  
• Good organizational and problem-solving abilities.
  
• Customer-oriented attitude with a professional appearance.
  
• Basic computer knowledge (MS Office, DMS systems).