Serverless SME

Tata Consultancy Services; Gandhinagar, Chennai District; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Tata Consultancy Services in Gandhinagar, India, is seeking a cloud-focused engineer to drive serverless architectures and backend APIs. You will work with IaC tools, implement CI/CD pipelines, and contribute to secure access controls across cloud resources.

The role emphasizes debugging, documentation, and resolving root causes, with responsibilities spanning incident handling and ensuring SLA compliance in a 24x7 environment.

Qualifications

• Experience with serverless architectures and APIs.

Responsibilities

• Support with 24x7 operations (Rotational Shifts).
• Own and resolve technical consults end-to-end.
• Ensure accurate documentation.
• Meet defined SLAs and quality benchmarks while handling consults.
• Assist the team on technical handling and resolving customer issues with priority.

Skills

Serverless

Backend APIs

IaC

CI/CD

Root cause analysis

Cloud platforms

IAM management

Tools

CloudFormation

CDK

Terraform

GitHub Actions

API Gateway

Job description

Job Description:

• Deliver high standards of performance, stability, backward compatibility, and developer experience across the Serverless Framework and backend APIs.
• Hands-on experience with Infrastructure-as-Code (CloudFormation, CDK, Terraform) and CI/CD pipelines (GitHub Actions or similar).
• Strong debugging and problem-solving skills, with a focus on identifying root causes rather than just addressing symptoms.
• Experience with services common to serverless architectures, such as API gateway
• Experience in managing, securing, and optimizing an organization's data within cloud-based storage platforms like Google Cloud, AWS, Azure
• Should have managed IAM (Identity and Access Management) roles and permissions for your application's service accounts and users to ensure secure and controlled access to other GCP services and resources.
• Regularly updating and maintaining the system to ensure optimal performance and security
• Maintaining accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps
• Identifying, resolving technical issues, and diagnosing the root cause of technical problems
• Providing technical assistance to users, both internal and external, through various channels
• Communicating technical information clearly and concisely to users and stakeholders
• Ensuring consistent and secure configurations across the cloud environment

Key

Responsibilities*

Support with 24x7 operations (Rotational Shifts)

Own and resolve technical consults end-to-end

Ensure accurate documentation.

Meet defined SLAs and quality benchmarks while handling consults.

Assist the team on technical handling and resolving customer issues with priority