Serverless (Technical Support Representative, Gandhinagar)

Tata Consultancy Services; Gandhinagar; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tata Consultancy Services in Gandhinagar, India, is seeking an experienced Cloud/DevOps professional to deliver high standards across serverless frameworks and backend APIs. You will work with Infrastructure-as-Code (CloudFormation, CDK, Terraform) and CI/CD pipelines (GitHub Actions) to ensure performance, stability, and developer experience.

Candidates should have strong debugging skills, experience with API gateway, IAM, and cloud storage across AWS, Google Cloud, and Azure, and be

Qualifications

• Hands-on with serverless architectures and API gateways.
• Experience with Infrastructure-as-Code and CI/CD pipelines.
• Strong debugging and root-cause analysis skills.
• Experience securing and optimizing cloud storage and IAM.
• Proficient in English, verbal and written.

Responsibilities

• Deliver high standards of performance and stability across serverless and backend APIs.
• Implement IaC and CI/CD pipelines; ensure deployment reliability.
• Diagnose issues, identify root causes, and provide technical solutions.
• Manage IAM roles and permissions for secure access to cloud resources.
• Provide 24x7 operational support and clear communications to stakeholders.

Skills

Serverless

Infra as Code

CI/CD

Debugging

Root cause analysis

API Gateway

IAM management

Communication

Cloud platforms

Tools

CloudFormation

CDK

Terraform

GitHub Actions

Job description

Job Description:

• Deliver high standards of performance, stability, backward compatibility, and developer experience across the Serverless Framework and backend APIs.
• Hands-on experience with Infrastructure-as-Code (CloudFormation, CDK, Terraform) and CI/CD pipelines (GitHub Actions or similar).
• Strong debugging and problem-solving skills, with a focus on identifying root causes rather than just addressing symptoms.
• Experience with services common to serverless architectures, such as API gateway
• Experience in managing, securing, and optimizing an organization's data within cloud-based storage platforms like Google Cloud, AWS, Azure
• Should have managed IAM (Identity and Access Management) roles and permissions for your application's service accounts and users to ensure secure and controlled access to other GCP services and resources.
• Regularly updating and maintaining the system to ensure optimal performance and security
• Maintaining accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps
• Identifying, resolving technical issues,
• and diagnosing the root cause of technical problems
• Providing technical assistance to users, both internal and external, through various channels
• Communicating technical information clearly and concisely to users and stakeholders
• Ensuring consistent and secure configurations across the cloud environment
• Support with 24x7 operations (Rotational Shifts)
• English language (verbal and written) Proficiency is must