Technical Support - Google Serverless

Tata Consultancy Services; Chennai District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Tata Consultancy Services is hiring for a Technical Support role focused on Google Serverless. The candidate will handle 24x7 operations, resolve cases end-to-end, and ensure SLAs while communicating with customers. Relevant experience with serverless architectures, IaC tools, and cloud platforms is required.

The position is on-site in Chennai, Gandhinagar, or Indore, with full-time employment. Minimum 4+ years of IT experience and a strong problem-solving mindset are preferred, along with

Qualifications

• Deliver high standards of performance, stability, backward compatibility, and developer experience across the Serverless Framework and backend APIs.
• Hands-on experience with Infrastructure-as-Code (CloudFormation, CDK, Terraform) and CI/CD pipelines (GitHub Actions or similar).
• Strong debugging and problem-solving skills, with a focus on identifying root causes rather than just addressing symptoms.
• Experience with services common to serverless architectures, such as API gateway
• Experience in managing, securing, and optimizing an organization's data within cloud-based storage platforms like Google Cloud, AWS, Azure
• Should have managed IAM (Identity and Access Management) roles and permissions for your application's service accounts and users to ensure secure and controlled access to other GCP services and resources.
• Regularly updating and maintaining the system to ensure optimal performance and security
• Maintaining accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps
• Identifying, resolving technical issues, and diagnosing the root cause of technical problems
• Providing technical assistance to users, both internal and external, through various channels
• Communicating technical information clearly and concisely to users and stakeholders
• Ensuring consistent and secure configurations across the cloud environment

Responsibilities

• Support with 24x7 operations (Rotational Shifts)
• Own and resolve technical cases end-to-end
• Meet defined SLAs and quality benchmarks while handling customer communications.

Job description

TCS has always been in the spotlight for being adept in the next big technologies. What we can offer you is a space to explore varied technologies and quench your techie soul.

TCS hiring for Technical Support - Google Serverless

Experience: 3-7 Years

Location: Chennai / Gandhinagar and Indore

Job responsibilities include but not limited to –

Job Requirements*

• Deliver high standards of performance, stability, backward compatibility, and developer experience across the Serverless Framework and backend APIs.
• Hands-on experience with Infrastructure-as-Code (CloudFormation, CDK, Terraform) and CI/CD pipelines (GitHub Actions or similar).
• Strong debugging and problem-solving skills, with a focus on identifying root causes rather than just addressing symptoms.
• Experience with services common to serverless architectures, such as API gateway
• Experience in managing, securing, and optimizing an organization's data within cloud-based storage platforms like Google Cloud, AWS, Azure
• Should have managed IAM (Identity and Access Management) roles and permissions for your application's service accounts and users to ensure secure and controlled access to other GCP services and resources.
• Regularly updating and maintaining the system to ensure optimal performance and security
• Maintaining accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps
• Identifying, resolving technical issues, and diagnosing the root cause of technical problems
• Providing technical assistance to users, both internal and external, through various channels
• Communicating technical information clearly and concisely to users and stakeholders
• Ensuring consistent and secure configurations across the cloud environment

Key Responsibilities*

• Support with 24x7 operations (Rotational Shifts)
• Own and resolve technical cases end-to-end
• Meet defined SLAs and quality benchmarks while handling customer communications.

Minimum 15 years of education (10th + 12th + Graduation)

Minimum 4+ years of relevant IT experience

Only full-time qualifications considered