Senior Travel Sales Executive

COMnet Solutions (Global); North Goa; On-site; INR 420,000 - 620,000; Full time

Job summary

LetsGoa by COMnet Solutions Pvt. Ltd. in Panaji, Goa, is seeking a Senior Travel Sales Executive to manage inbound travel enquiries, convert leads into bookings, and drive revenue growth.

The role requires strong travel sales experience, knowledge of tour packages, FIT, MICE, hotel, or OTA sales, with the ability to manage the full sales cycle from qualification to closure. This office-based, Goan-resident role emphasizes lead management, CRM coordination, and upselling opportunities within a

Qualifications

• 3–4 years hands-on experience in travel sales, tour packages, FIT, MICE, hotel sales or OTA sales.

Responsibilities

• Manage the complete lead-to-booking cycle from enquiry to closure.
• Handle leads via WhatsApp, Instagram, website enquiries and Meta campaigns.
• Qualify leads with regular follow-ups; maintain pipeline in Zoho CRM.

Skills

Travel sales

Lead conversion

Negotiation

Closing

CRM familiarity

Communication (Eng/Hindi)

Konkani advantage

Zoho CRM

Salesforce

Tools

Zoho CRM

Salesforce

Job description

Company: LetsGoa by COMnet Solutions Pvt. Ltd.

Job Type: Full-time | Work from Office

Experience: 3–4 years

Industry: Travel & Tourism / Hospitality / OTA

About the Role

Company: LetsGoa by COMnet Solutions Pvt. Ltd.

Location: Panaji, Goa

Job Type: Full-time | Work from Office

Experience: 3–4 years

Industry: Travel & Tourism / Hospitality / OTA

About the Role

LetsGoa is looking for an experienced Senior Travel Sales Executive to manage inbound travel enquiries, convert leads into bookings and drive revenue growth.

The ideal candidate should have strong experience in travel sales, tour packages, FIT, MICE, hotel sales or OTA sales, with a proven ability to manage the complete sales cycle—from lead qualification and follow-ups to booking closure and post-booking coordination.

This is a target-driven, work-from-office role based in Panaji, Goa.

Key ResponsibilitiesLead Conversion & Sales

• Manage the complete lead-to-booking cycle from enquiry to closure.
• Handle leads received through WhatsApp, Instagram, website enquiries and Meta campaigns.
• Qualify leads, maintain regular follow-ups and ensure no enquiry is left unattended.
• Maintain an updated sales pipeline in Zoho CRM, including interactions, follow-ups and lead status.
• Respond to enquiries within defined turnaround times.
• Prepare customised travel proposals and itineraries based on traveller requirements, budget, group size and travel dates.
• Achieve monthly booking and revenue targets.
• Identify opportunities for upselling and cross‑selling activities, hotel upgrades, transfers and travel experiences.

Product & Package Knowledge

• Develop strong knowledge of LetsGoa's B2B and B2C packages, hotels, activities and seasonal experiences.
• Recommend suitable packages, activities and add‑ons based on customer requirements.
• Coordinate with the operations and activities teams before committing any service or deliverable to customers.
• Stay updated on new hotel partners, activities and travel products.

Customer Relationship Management

• Build strong relationships with travellers, repeat customers and corporate clients.
• Handle customer objections, payment queries, date changes and booking modifications professionally.
• Coordinate booking confirmations and provide complete information to the operations team for smooth service delivery.
• Follow up after the trip for customer feedback, reviews, referrals and repeat bookings.

Reporting & Team Collaboration

• Share daily and weekly sales reports covering leads contacted, conversions, revenue and pipeline status.
• Work closely with the marketing team and provide feedback on lead quality and campaign performance.
• Share customer feedback and market insights to support new package development.
• Track and report reasons for stalled or lost leads.

Requirements

• 3–4 years of hands‑on experience in travel sales, tour packages, FIT, MICE, hotel sales or OTA sales.
• Proven track record of achieving or exceeding sales targets.
• Strong lead conversion, negotiation and closing skills.
• Excellent verbal and written communication skills in English and Hindi.
• Konkani will be an advantage.
• Hands‑on experience with Zoho CRM, Salesforce or a similar CRM platform.
• Strong customer relationship management skills.
• Highly organised and comfortable handling a high volume of enquiries and follow‑ups.
• Target‑driven, self‑motivated and responsible for achieving individual sales numbers.
• Must be a current resident of Goa.
• Willing to work from office in Porvorim, Goa.