Senior Travel Desk Executive

iOPEX; Chennai District; On-site; INR 480,000 - 720,000; Full time

Job summary

iOPEX in Chennai is seeking a Travel Operations Coordinator to manage end-to-end travel requests for domestic and international journeys, including flights, trains, and buses, and to oversee hotel accommodations within policy.

This role requires visa processing expertise, 24/7 desk operations on a rotating shift, and strong negotiation with travel vendors to secure cost-effective rates while maintaining accurate logs, expense tracking, and vendor invoice reconciliation.

Qualifications

• Bachelor's degree in Hospitality Management, Business Admin, or related field, or equivalent practical experience.
• 3–5 years of corporate travel management experience.
• Experience handling end-to-end travel logistics (flights, hotels, trains, buses) and visa processing.
• Willingness to work 24/7 rotational shifts.

Responsibilities

• Manage end-to-end travel requests for domestic and international travel (flights, trains, buses).
• Oversee domestic and international hotel accommodations, ensuring policy adherence and budget compliance.
• Process visa requirements for international travel.
• Coordinate and operate the travel desk on a 24/7 rotational shift schedule.
• Negotiate rates and manage relationships with travel vendors for cost-effective solutions.
• Resolve travel emergencies, including rebookings, cancellations, and modifications in real-time.
• Maintain accurate travel logs, track expense reports, and reconcile vendor invoices for accurate processing.

Skills

Organizational skills

Time management

Problem-solving

Vendor management

Negotiation

Attention to detail

Teamwork

Communication skills

Proactive approach

Education

Bachelor's degree in Hospitality Management or related field

Job description

Role & responsibilities

• Manage end-to-end travel requests for domestic and international flights, trains, and buses.
• Oversee domestic and international hotel accommodations, ensuring policy adherence and budget compliance.
• Process all necessary visa requirements for international travel.
• Coordinate and operate the travel desk on a 24/7 rotational shift schedule.
• Negotiate rates and manage relationships with travel vendors for cost-effective solutions.
• Resolve travel emergencies, including rebookings, cancellations, and modifications in real-time.
• Maintain accurate travel logs, track expense reports, and reconcile vendor invoices for accurate processing.

Preferred candidate profile

• Strong organizational and time management skills to handle multiple travel requests simultaneously.
• Exceptional problem-solving abilities to address real-time travel emergencies and unforeseen issues.
• Excellent negotiation and vendor management skills for securing optimal travel rates.
• High attention to detail for accurate visa processing, expense tracking, and invoice reconciliation.
• Ability to work independently and as part of a team in a fast-paced, 24/7 operational environment.
• Strong communication and interpersonal skills for interacting with travelers and vendors globally.
• Proactive approach to identifying and mitigating potential travel disruptions.

Required Qualifications:

• A Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent practical experience.
• Minimum of 3-5 years of experience in corporate travel management or a similar role.
• Proven ability to handle end-to-end travel logistics, including flights, hotels, trains, and buses.
• Experience with visa processing and international travel regulations.
• Strong negotiation skills with travel vendors.
• Flexibility to work 24/7 rotational shifts.