Senior Travel Agent

The Hong Kong and Shanghai Banking Corporation Limited; Mohali; On-site; INR 250,000 - 400,000; Full time

Job summary

The Hong Kong and Shanghai Banking Corporation Limited in Mohali is seeking an experienced travel professional to join our team as a travel agent. You will assist clients with flights, accommodations, and itineraries, ensuring seamless travel experiences and personalized service.

The ideal candidate has strong communication skills, in-depth knowledge of domestic and international travel regulations, and the ability to manage multiple clients concurrently using travel booking software.

Qualifications

• Proven experience as travel agent or similar role.
• Strong communication and interpersonal skills.
• In-depth knowledge of domestic and international travel regulations.
• Ability to manage multiple clients independently.
• Proficiency in travel booking software.

Responsibilities

• Assist clients with travel arrangements, including flights, accommodations, and itineraries.
• Provide exceptional customer service and support throughout the travel planning process.
• Stay updated on travel trends, regulations, and best practices to offer informed recommendations.
• Handle travel-related inquiries and resolve any issues that may arise pre- and post-travel.
• Build and maintain strong relationships with clients to encourage repeat business.

Skills

Travel planning

Customer service

Communication skills

Regulatory knowledge

Multi-client management

Tools

Booking systems

Job description

Overview

We are seeking an experienced professional to join our dynamic team in Mohali as a key contributor to our travel services. This position demands an individual with a strong background in travel planning, customer service, and an in-depth knowledge of travel regulations and destinations.

Key Responsibilities

• Assist clients with travel arrangements, including flights, accommodations, and itineraries.
• Provide exceptional customer service and support throughout the travel planning process.
• Stay updated on travel trends, regulations, and best practices to offer informed recommendations.
• Handle travel-related inquiries and resolve any issues that may arise pre- and post-travel.
• Build and maintain strong relationships with clients to encourage repeat business.

Requirements

• Proven experience as a travel agent or in a similar role.
• Strong communication and interpersonal skills.
• In-depth knowledge of domestic and international travel regulations.
• Ability to work independently and manage multiple clients simultaneously.
• Proficiency in using travel booking systems and software.

Nice to have

• Certifications in travel and tourism.
• Fluency in additional languages.
• Experience with corporate travel arrangements.