Ticketing Associate

Americana Restaurants; Mohali; On-site; INR 450,000 - 600,000; Full time

Job summary

Americana Restaurants in Mohali is seeking a Ticketing Associate to manage employee travel arrangements and ticketing for business trips and vacations, ensuring adherence to travel policies and budgets.

You will negotiate with suppliers, handle itineraries, respond to inquiries, and produce travel expense reports, contributing to a smooth and cost-efficient travel program.

Qualifications

• Bachelor's degree in travel or related field preferred.
• 4+ years of travel ticketing or customer service experience is a plus.
• Familiarity with travel booking software and systems.

Responsibilities

• Manage employee travel arrangements and ticketing for business trips and vacations.
• Adhere to travel policies and budget guidelines.
• Coordinate with travel vendors to secure rates and services.
• Prepare reports on travel expenses for management.
• Assist employees with itineraries and changes.

Skills

Adherence to Policy and Process

Vendor and Stakeholder Management

Learning mindset

Deep listening

Conflict management

Ownership

Systems Thinking

Negotiation

Education

Bachelor's degree in travel, tourism, or related field

Tools

Travel booking software

Job description

Position Title : Ticketing Associate

Location: Mohali (India, onsite)

JOB PURPOSE

Manage employee travel arrangements and ticketing needs for both business trips and vacations. Ensuring that our employees have a smooth and efficient travel experience while adhering to travel & ticketing policies and budgetary guidelines.

KEY ACCOUNTABILITIES

• Manage employees travel arrangement and ticketing needs including Business Trips, Hotels, and vacations.
• Adhere to Americana travel and ticketing policies and budgetary guidelines.
• Manage and verify employee ticket eligibility and utilization.
• Collaborate with travel suppliers to negotiate competitive rates and services for employee travel.
• Ensure best and economical travel arrangements for all eligible employees.
• Assist employees with travel inquiries, itinerary changes, and any travel-related issues.
• Educate employees on travel policies, procedures, and best practices.
• Prepare reports on travel expenses and usage for management review and any ad hoc reports as requested.
• Stay updated on travel industry trends, regulations, and technologies.

Skills

• Adherence to Policy and Process
• Vendor and Stakeholder Management
• Learning mindset
• Deep listening
• Conflict management
• Ownership
• Systems Thinking
• Negotiation

JOB CONTEXT & MAJOR CHALLENGES

• The travel landscape is constantly changing due to factors such as economic conditions, airline policies, and global events, requiring adaptability and quick decision-making.
• The role requires effective communication and collaboration with various stakeholders to ensure that all travel needs are met efficiently.
• The associate must be proficient in using advanced travel booking systems and software to manage employee itineraries effectively.
• Coordinating multi-leg trips, last-minute changes, and varying employee preferences can be challenging, requiring meticulous attention to detail and strong problem-solving skills.
• Ensuring that all bookings adhere to the companys travel policies and budget can be difficult, especially when employees request exceptions or have unique travel needs.
• Addressing travel disruptions, such as cancellations or emergencies, necessitates quick thinking and effective communication to find alternative solutions while minimizing employee stress.
• Staying informed about the latest travel trends, safety regulations, and pricing fluctuations can be overwhelming but is essential for providing accurate advice and options to employees.
• Building and maintaining relationships with travel vendors to secure favourable rates and services can be challenging, particularly in a competitive market.

QUALIFICATIONS, EXPERIENCE, & SKILLS

Bachelors or equivalent; degree in travel, tourism, or related field preferred.

Experience

• Previous 4+ years experience in travel ticketing or customer service is a plus.
• Familiarity with travel booking software and systems.

Job Specific Skills

• Strong ethics
• Customer Service
• Pro-active attitude
• Understanding the business and policies
• Good critical thinking skills
• Attention to details / Accurate
• Quality Awareness
• Collaboration
• Problem Solving Attitude
• Hands‑on and self‑motivated

Generic Skills

• Good oral & written communication skills in English

COMPETENCIES

• Plans and organizes work efficiently, accurately and meeting tight deadlines
• Able to work both independently and as part of a team.
• Good communication and customer service skills.
• Result oriented and decisive.
• Responsible.