Travel Agent

Etraveli Group; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Etraveli Group in Mumbai is seeking a Travel Agent-First Line to drive sales in a fast-paced call center. You will handle flights, hotels, car rentals, and insurance while delivering exceptional customer service to customers.

The role requires at least 1 year of call center experience, excellent English communication, self-motivation, and strong multitasking abilities. Night shifts rotate and coverage is 24/7.

Qualifications

• Should have at least one year of experience in a call center environment.
• Excellent written and verbal communication skills in English.
• Self-driven, proactive, and results-oriented.
• Good attention to detail.
• Well organized, persistent with multitasking skills.
• Competent quantitative skills (good in calculations).
• Ability to manage change and work under pressure.
• Communicate and work closely with other departments to remain current on any updates.

Responsibilities

• Reporting to the Team Lead to achieve goals.
• Working in a state-of-the-art call center, as part of a dynamic customer support team.
• Managing high call volumes/email volumes and delivering exceptional quality services to our customers.
• Offering products such as flights, hotels, car rentals, and insurance.
• Rotational night shifts, 24/7 according to schedule.

Skills

Call center experience

English communication

Multitasking

Attention to detail

Organized

Proactive

Quantitative skills

Under pressure

Communication with other departments

Job description

Job Title

Travel Agent-First Line

Job Summary

We are looking for enthusiastic and ambitious individuals who strive to succeed in a fast-paced sales environment. You would be:

Responsibilities

• Reporting to the Team Lead to achieve goals
• Working in a state-of-the-art call center, as part of a dynamic customer support team
• Managing high call volumes/email volumes and delivering exceptional quality services to our customers
• Offering products such as flights, hotels, car rentals, and insurance.
• 24/7 according to schedule Rotational (Night shifts are included)

Requirements

• Should have at least one year of experience in a call center environment
• Excellent written and verbal communication skills in English
• Self-driven, proactive, and results-oriented
• Good attention to detail
• Well organized, persistent with multitasking skills
• Competent quantitative skills (good in calculations)
• Ability to manage change and work under pressure
• Communicate and work closely with other departments to remain current on any updates

Preferred Requirements

• Travel Industry knowledge is a plus.
• Exceptional customer service skills and sales abilities
• Ability to multi-task and work in a fast-paced work environment.

Location: Mumbai