Senior Technical Support Application

Cipla; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cipla in Mumbai, Information Technology division seeks an experienced IT Delivery specialist to support applications during implementation and post go-live, ensuring no business disruption.

The role collaborates with vendors and internal teams to deliver solutions on time, manage SLAs, and align with business needs, requiring university graduation and IT certification, with 5-6 years of relevant experience.

Qualifications

• University graduate with IT certification or diploma.
• Minimum 5-6 years of relevant technical experience in IT delivery.

Responsibilities

• Identify technical solutions based on business needs and ensure timely delivery.
• Collaborate with vendors and internal teams to resolve issues post go-live.
• Monitor SLAs and coordinate with accounts payable for vendor payments.

Education

University Graduation

IT Certification

Job description

Job Purpose

Support applications during implementation & post go live to ensure that there is no business disruption due to technical issues in order to facilitate smooth and efficient business operations.

Division

Information Technology

Department

Technical Delivery

Sub Department 1

Job Purpose

Support applications during implementation & post go live to ensure that there is no business disruption due to technical issues in order to facilitate smooth and efficient business operations.

Key Accountabilities (1/6)

Identify technical solution based on business needs to meet business requirements and project Delivery within timelines.

• Evaluate solutions and conduct proof of concepts based on business requirements.
• Identify and evaluate business scenarios to conduct preliminary test of the solutions to ensure accuracy of the data.
• Identify the root cause of technical issue post go live and co-ordinate with vendors to fix the issues.

Key Accountabilities (2/6)

Manage stake holders (business, vendors, IT teams) to ensure the solutions developed meet the business requirements.

• Work closely with the vendors to deliver solutions for all technical issues.
• Align the solutions with the business needs of the internal stakeholders.
• Evaluate the training needs and ensure successful delivery of training.

Key Accountabilities (3/6)

Manage vendor relationships by ensuring SLA are met as per the requirements.

• Ensure SLA are met as part of the deliverable by identifying root cause and escalating issues at the right time.
• Co-ordinate with Accounts payable team and seek necessary approvals to ensure vendor payments are done as per the agreed norms.

Key Accountabilities (4/6)

Key Accountabilities (5/6)

Key Accountabilities (6/6)

Major Challenges

Key Interactions (1/2)

Key Interactions (2/2)

Dimensions (1/2)

Dimensions (2/2)

Key Decisions (1/2)

Key Decisions (2/2)

Education Qualification

University Graduate , Certification course in IT

Relevant Work Experience

Minimum 5-6 years of relevant Technical experience.