Applications Support Specialist - Triage

Mouser Electronics; Maharashtra; On-site; INR 450,000 - 650,000; Full time

Job summary

Mouser Electronics India seeks a competent software applications support engineer to provide technical support and maintenance for internal and customer-facing applications. You will ensure smooth operation of business-critical systems by troubleshooting issues and collaborating with development and infrastructure teams.

You will monitor and triage software incidents, escalate when needed, and document progress in the incident management system while supporting after-hours shifts when required.

Qualifications

• Bachelor’s degree in CS/IT or related field.
• Proven ability to troubleshoot software issues and coordinate with multiple teams.
• Experience in incident management and documenting root causes.

Responsibilities

• Provide technical support and maintenance for software applications.
• Troubleshoot and triage software incidents from internal teams and end users.
• Collaborate with development, support, and system administrator teams to resolve issues.
• Monitor incidents, classify by severity, and escalate when needed.
• Occasionally support applications during after-hours or shifts.

Skills

Technical support

Troubleshooting

Incident management

Log analysis

Cross-functional collaboration

Documentation

Education

Bachelor’s degree in Computer Science / Information Technology

Job description

• Primary responsibility to provide technical support and maintenance for software applications
• Ensures smooth operation of business-critical systems by troubleshooting issues, responding to user inquiries, and collaborating with development and infrastructure teams to resolve problems and implement improvements
• Provide day-to-day support for internal or customer-facing applications and troubleshoot and resolve application issues escalating when necessary
• Monitor and triage incoming software incidents from internal teams, end users, and automated systems
• Classify and prioritize issues based on severity, impact, and urgency, escalating critical issues when necessary.
• Perform initial investigations of reported issues, replicating bugs where possible to gather diagnostic information.
• Examine logs, error messages, and performance data to identify potential root causes.
• Maintain detailed records within the incident management system, documenting status, ownership, and progress for each issue.
• Collaborate with development, support, and system administrator teams to coordinate resolution efforts.
• Support applications during after-hours/weekends/holidays when necessary or in shifts
• Bachelor’s degree (B.Sc., B.E., B.Tech. etc.) in computer science, information technology, or a related field

Job Description

• Primary responsibility to provide technical support and maintenance for software applications
• Ensures smooth operation of business-critical systems by troubleshooting issues, responding to user inquiries, and collaborating with development and infrastructure teams to resolve problems and implement improvements
• Provide day-to-day support for internal or customer-facing applications and troubleshoot and resolve application issues escalating when necessary
• Monitor and triage incoming software incidents from internal teams, end users, and automated systems
• Classify and prioritize issues based on severity, impact, and urgency, escalating critical issues when necessary.
• Perform initial investigations of reported issues, replicating bugs where possible to gather diagnostic information.
• Examine logs, error messages, and performance data to identify potential root causes.
• Maintain detailed records within the incident management system, documenting status, ownership, and progress for each issue.
• Collaborate with development, support, and system administrator teams to coordinate resolution efforts.
• Support applications during after-hours/weekends/holidays when necessary or in shifts
• Bachelor’s degree (B.Sc., B.E., B.Tech. etc.) in computer science, information technology, or a related field

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.