Senior Technical Support Application

Cipla; India; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Cipla is seeking a Senior Application Support professional to oversee implementation support and post go-live activities, ensuring smooth business operations. The role involves coordinating with vendors, stakeholders, and IT teams to resolve issues, deliver training, and maintain SLA adherence.

The ideal candidate has 5–6 years of technical experience, a university degree with IT certification, and the ability to translate business needs into effective technical solutions.

Qualifications

• Minimum 5-6 years of relevant technical experience.
• Bachelor's degree with IT certification.
• Experience in application support during implementation and post go-live.

Responsibilities

• Identify technical solutions based on business needs and deliver within timelines.
• Evaluate solutions and conduct proofs of concept.
• Identify root causes of issues post go-live and coordinate with vendors to fix.
• Manage stakeholders to ensure solutions meet business requirements.
• Work with vendors to deliver solutions for all technical issues.
• Align solutions with internal stakeholders' needs and coordinate training.
• Ensure SLA compliance and coordinate with accounts payable for vendor payments.

Skills

Stakeholder management

Vendor management

Training delivery

Root cause analysis

Timelines adherence

Education

University degree

IT certification

Job description

Support applications during implementation & post go live to ensure that there is no business disruption due to technical issues in order to facilitate smooth and efficient business operations.

Key Accountabilities (1/6)

Identify technical solution based on business needs to meet business requirements and project Delivery within timelines.

• Evaluate solutions and conduct proof of concepts based on business requirements.
• Identify and evaluate business scenarios to conduct preliminary test of the solutions to ensure accuracy of the data.
• Identify the root cause of technical issue post go live and co-ordinate with vendors to fix the issues.

Key Accountabilities (2/6)

Manage stake holders (business, vendors, IT teams) to ensure the solutions developed meet the business requirements.

• Work closely with the vendors to deliver solutions for all technical issues.
• Align the solutions with the business needs of the internal stakeholders.
• Evaluate the training needs and ensure successful delivery of training.

Key Accountabilities (3/6)

Manage vendor relationships by ensuring SLA are met as per the requirements.

• Ensure SLA are met as part of the deliverable by identifying root cause and escalating issues at the right time.
• Co-ordinate with Accounts payable team and seek necessary approvals to ensure vendor payments are done as per the agreed norms.

Key Accountabilities (4/6)

Key Accountabilities (5/6)

Key Accountabilities (6/6)

Key Interactions (1/2)

Key Interactions (2/2)

Dimensions (1/2)

Dimensions (2/2)

Key Decisions (1/2)

Key Decisions (2/2)

Education Qualification

University Graduate , Certification course in IT

Minimum 5-6 years of relevant Technical experience.