Senior System Engineer - MAC Support

Net Access India Limited; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

Net Access India Limited in Chennai is seeking an IT support specialist to provide L1/L2 Apple MacBook, iMac, and macOS support, install and configure systems, and manage user accounts.

You will troubleshoot hardware, software, network, and printing issues, support Microsoft 365 on Mac, deploy software, manage VPN and security policies, and maintain documentation while coordinating with vendors for hardware repairs.

Responsibilities

• Provide L1/L2 support for Apple MacBook, iMac, and macOS devices.
• Install, configure, and maintain macOS operating systems and applications.
• Troubleshoot hardware, software, network, printing, and peripheral issues.
• Support email configuration, Microsoft 365 applications, Teams, Outlook, and OneDrive on Mac devices.
• Manage user accounts, permissions, and access controls.
• Configure and support VPN connectivity, Wi-Fi, and enterprise security policies.
• Perform software deployments, updates, and patch management.
• Support device enrollment and management through MDM solutions such as Jamf, Intune, or Kandji.
• Coordinate with vendors for hardware repairs and warranty support.
• Create and maintain technical documentation and knowledge-base articles.
• Ensure compliance with IT security standards and asset management processes.
• Assist in onboarding and offboarding activities for employees.

Job description

Role & responsibilities

• Provide L1/L2 support for Apple MacBook, iMac, and macOS devices.


• Install, configure, and maintain macOS operating systems and applications.


• Troubleshoot hardware, software, network, printing, and peripheral issues.


• Support email configuration, Microsoft 365 applications, Teams, Outlook, and OneDrive on Mac devices.


• Manage user accounts, permissions, and access controls.


• Configure and support VPN connectivity, Wi-Fi, and enterprise security policies.


• Perform software deployments, updates, and patch management.


• Support device enrollment and management through MDM solutions such as Jamf, Intune, or Kandji.


• Coordinate with vendors for hardware repairs and warranty support.


• Create and maintain technical documentation and knowledge-base articles.


• Ensure compliance with IT security standards and asset management processes.


• Assist in onboarding and offboarding activities for employees