Lead System Engineer

Infinite Computer Solutions; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Infinite Computer Solutions is seeking an L2/L3 Endpoint Engineer (JAMF) to manage JAMF Pro for macOS and iOS devices, ensure compliance, and drive smooth enrollment workflows. You will handle packaging, deployment, patching, and policy enforcement across Apple endpoints.

The role requires 3–6 years of JAMF experience, a IT-related bachelor’s degree, and strong troubleshooting skills. On-site in Hyderabad, with Bash scripting and basic Python as valued skills.

Qualifications

• 3–6 years of experience in Apple endpoint / JAMF support.
• Bachelor’s degree in IT or related field.
• Certifications (good to have): JAMF 100/200, Apple Device Support.

Responsibilities

• Administer and support JAMF Pro environment.
• Manage device inventory, smart groups, policies and configuration profiles.
• Handle enrollment workflows (DEP/Automated Device Enrollment).
• Monitor JAMF health, sync status and device communication.
• Package and deploy applications for macOS; test and patch as needed.
• Perform root cause analysis for recurring issues and escalate when required.

Skills

JAMF Pro administration

macOS device management

iOS/iPadOS device management

ABM integration

DEP enrollment

VPP / Apps & Books

Bash scripting

Python (basics)

Troubleshooting Apple endpoints

Education

Bachelor’s degree in IT or related field

Tools

JAMF Pro

Job description

Job Description – L2/L3 Endpoint Engineer (JAMF / macOS / iOS MDM)

The L2 Endpoint Engineer (Apple) is responsible for administration, support, and optimization of Apple device management platforms, primarily JAMF Pro, covering macOS and iOS/iPadOS devices. This role includes device lifecycle management, application packaging & deployment, patching, policy enforcement, and compliance management. The engineer is expected to troubleshoot complex Apple endpoint issues and ensure a seamless user experience.

Key Responsibilities

JAMF Platform Administration

• Administer and support JAMF Pro environment
• Manage:
  • Device inventory and smart groups
  • Policies and configuration profiles
  • Enrollment workflows (DEP/Automated Device Enrollment)
• Monitor JAMF health, sync status, and device communication

Device Lifecycle Management (macOS & iOS)

• Handle end-to-end lifecycle:
  • Enrollment (Automated & manual)
  • Provisioning and configuration
  • Decommissioning
• Support:
  • macOS devices (laptops/desktops)
  • iOS/iPadOS devices (iPhones, iPads)
• Ensure devices are compliant with corporate standards

Application Packaging & Deployment (macOS)

• Package and deploy applications using:
  • PKG / DMG formats
  • JAMF policies
• Handle:
  • App testing and validation
  • Version upgrades and patching
• Troubleshoot installation failures and dependency issues

Patch Management (macOS & iOS)

• Manage OS and third-party patching using JAMF
• Define and deploy patch policies and schedules
• Monitor patch compliance and remediation
• Troubleshoot patch deployment failures

Policy & Configuration Management

• Create and manage:
  • Configuration profiles (Wi‑Fi, VPN, security settings)
  • Restrictions and compliance policies
• Integrate with:
  • Apple Business Manager (ABM)
  • Identity providers (Azure AD / Okta)
• Ensure alignment with security baselines

Incident & Problem Management

• Act as L2 resolver for:
  • Device enrollment failures
  • Application deployment issues
  • Patch failures
  • Policy conflicts
• Perform root cause analysis for recurring issues
• Escalate to L3/vendor with proper logs when required

Automation & Scripting

• Use scripting for automation:
  • Bash / Shell scripting (primary for macOS)
  • Basic Python (good to have)
• Automate:
  • Application deployments
  • Device configurations
  • Remediation tasks

Compliance, Reporting & Documentation

• Generate reports on:
  • Device compliance
  • Patch status
  • Application deployment success
• Maintain SOPs, runbooks, and knowledge base
• Support audit requirements

Collaboration & Support

• Work with L1 team for triage improvements
• Collaborate with:
  • Security teams (compliance & policies)
  • Identity teams (SSO, conditional access)
• Provide clear communication to end users and stakeholders

Required Skills & Qualifications

Technical Skills (Core)

• Strong hands‑on experience in:
  • JAMF Pro administration
  • macOS device management
  • iOS/iPadOS device management (MDM)
• Good understanding of:
  • Apple Business Manager (ABM)
  • Automated Device Enrollment (DEP)
  • Apple Volume Purchase Program (VPP / Apps & Books)

Packaging & Scripting

• Application packaging:
  • PKG / DMG
• Scripting:
  • Bash / Shell (mandatory for macOS support mindset)

Integration Knowledge

• Identity integration:
  • Azure AD / Okta (preferred)
• Basic understanding of:
  • Certificates, profiles, and device trust

Process Knowledge

• ITIL processes:
  • Incident, Problem, Change Management
• Experience in patch cycles and compliance reporting

Soft Skills

• Strong troubleshooting mindset (must understand Apple ecosystem behavior)
• Clear communication with global users
• Attention to detail (Apple policies can be strict and sensitive)

Experience & Education

• 3–6 years of experience in Apple endpoint / JAMF support
• Bachelor’s degree in IT or related field
• Certifications (good to have):
  • JAMF 100/200
  • Apple Device Support

Key Performance Indicators (KPIs)

• Device compliance rate (%)
• Patch compliance (macOS & iOS)
• Application deployment success rate
• Incident resolution time (MTTR)
• Reduction in repeat issues
• User experience / CSAT

Qualifications

Computer Science engineering

Range of Year Experience

• Min Year: 3
• Max Year: 6