Mac Support Engineer

Itmantra Techintellect; Mumbai Suburban; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Itmantra Techintellect is seeking an experienced Apple endpoint support professional to manage Jamf Pro and deliver advanced support for macOS, iOS, and iPadOS devices in a corporate environment.

You will administer enrolment workflows, configure profiles, and troubleshoot MDМ issues while collaborating with IT, security, and business teams to uphold endpoint standards and processes. Strong scripting and communication skills are essential.

Qualifications

• 3+ years hands-on Apple endpoint support in a corporate environment.
• Strong expertise with macOS troubleshooting including user accounts, permissions, networking, printing, apps, and system performance.
• 2+ years administering Jamf Pro in a production environment.
• Experience with policies, configuration profiles, smart/static groups, inventory, Self Service, and software deployment.
• Experience with Apple Business Manager, Automated Device Enrolment, and Apple MDM.
• Working knowledge of shell scripting and macOS command-line tools.
• Familiarity with FileVault, certificates, security baselines, and patching.
• Strong communication, end users service, documentation, and prioritization skills.

Responsibilities

• Provide advanced support for macOS, iOS, and iPadOS devices, including hardware, software, connectivity, and account issues.
• Administer Jamf Pro, including device enrolment, configuration profiles, policies, smart groups, inventory, software deployment, and patch management.
• Manage Apple device enrolments and lifecycle workflows using Apple Business Manager and Automated Device Enrolment.
• Troubleshoot Jamf Pro and MDM issues, including failed policies, profile conflicts, inventory problems, and enrolments failures.
• Support identity, access, and security integrations such as SSO, certificates, FileVault, and endpoint security tools.
• Create and maintain scripts and automation for Mac administration, using shell scripting and tools such as SwiftDialog where appropriate.
• Document resolutions, maintain knowledge articles, and identify recurring issues for problem management.
• Work with IT, security, and business teams to improve endpoint standards and support processes.
• Provide clear, calm, and empathetic support to end users, including during escalations.
• Strong communication, end users service, documentation, and prioritization skills.

Skills

Apple endpoint support

Jamf Pro administration

macOS troubleshooting

Shell scripting

Apple Business Manager

Tools

Jamf Pro

Job description

Responsibilities

• Provide advanced support for macOS, iOS, and iPadOS devices, including hardware, software, connectivity, and account issues.
• Administer Jamf Pro, including device enrolment, configuration profiles, policies, smart groups, inventory, software deployment, and patch management.
• Manage Apple device enrolments and lifecycle workflows using Apple Business Manager and Automated Device Enrolment.
• Troubleshoot Jamf Pro and MDM issues, including failed policies, profile conflicts, inventory problems, and enrolments failures.
• Support identity, access, and security integrations such as SSO, certificates, FileVault, and endpoint security tools.
• Create and maintain scripts and automation for Mac administration, using shell scripting and tools such as SwiftDialog where appropriate.
• Document resolutions, maintain knowledge articles, and identify recurring issues for problem management.
• Work with IT, security, and business teams to improve endpoint standards and support processes.
• Provide clear, calm, and empathetic support to end users, including during escalations.
• Strong communication, end users service, documentation, and prioritization skills.

Required qualifications

• 3+ years of hands-on Apple endpoint support in a corporate environment.
• Strong expertise with macOS troubleshooting, including user accounts, permissions, networking, printing, apps, and system performance.
• 2+ years administering Jamf Pro in a production environment.
• Practical experience with policies, configuration profiles, smart/static groups, inventory, Self Service, and software deployment.
• Experience with Apple Business Manager, Automated Device Enrolment, and Apple MDM.
• Working knowledge of shell scripting and macOS command-line tools.
• Familiarity with FileVault, certificates, security baselines, and patching.
• Strong communication, end users service, documentation, and prioritization skills.