Senior System Analyst - Workday

Sun Life; Gurugram District; Presencial; INR 1.800.000 - 2.800.000; Jornada completa

Descripción de la vacante

Sun Life in Gurugram seeks a skilled HR Senior Systems Analyst to administer and optimize the HCM system and related HR information systems. You will partner with HR, IT and payroll to deliver capabilities, ensure data integrity, and provide analytics to support HR operations and compliance.

The role requires hands-on Workday configuration experience, ticket management proficiency, and strong collaboration across departments.

Formación

• 2–5 years of experience with Workday configurations in 1+ modules.
• Familiarity with Jira or ServiceNow for ticket management.
• Understanding of data governance and quality practices.
• Experience with agile ceremonies (daily stand-ups, backlog, sprint planning).
• Strong analytical, problem-solving and communication skills.
• Proficiency in Microsoft Office and advanced Excel.

Responsabilidades

• Deliver HRIS capabilities from idea to implementation with stakeholders.
• Manage HR system service requests and incidents in Jira/other ticketing tools.
• Resolve HR technology issues and support system enhancements.
• Collaborate with HR and business teams to identify improvements.
• Maintain data integrity through audits, testing and updates.
• Support cyclical HR processes like talent management and compensation planning.
• Create training materials and conduct user training sessions.
• Coordinate with IT/vendors on upgrades, patches and releases.
• Ensure HR data security and regulatory compliance.

Conocimientos

Workday configuration

Ticket management

Data governance

Agile rituals

Data analysis

MS Office / Excel

Communication

Data integrity

Confidentiality

Herramientas

Jira

ServiceNow

Descripción del empleo

Job Description:

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Position Summary:

The HR Senior Systems Analyst is responsible for the effective administration, support, and optimization of the organization’s Human Capital Management (HCM) system and other HR Information Systems. This role ensures that our systems are configured, maintained, and leveraged to support HR operations, reporting, compliance and overall business goals. The HR Systems Analyst works within an HRDS team and partners closely with HR, IT, payroll, benefits, and other stakeholders. Examples of responsibilities include delivering capabilities from idea to implementation, mentoring other HRDS team members, streamlining processes, upholding operating standards, and delivering actionable insights balancing risk and digital employee experience.

Key Responsibilities:

• As part of a team, deliver capabilities from idea to implementation while working daily with stakeholders
• Manage and track HR system related service and/or product enhancement requests and incidents through Jira (or other ticketing system) ensuring timely resolution and clear communication with stakeholders in accordance with our operating guidelines
• Resolve HR technology related issues, troubleshooting, and system issues
• Partner with HR and business teams to identify process improvements and system enhancements
• Maintain data integrity through regular audits, testing, and system updates
• Partner and/or support cyclical HR processes such as talent management, compensation planning, and benefits administration
• Document processes, provide training materials, and host user training sessions for stakeholders
• Collaborate with IT or vendors on system upgrades/releases, patches, and implementations
• Ensure HR data security and compliance with applicable laws and regulations
• Stay current on HR technology trends and best practices to recommend system enhancements

Qualifications:

• 2-5 years of experience with Workday systems configuration in 1 or more Workday modules
• Familiarity with ticket management tools such as Jira or Service Now
• Understanding of data governance, operating guidelines, and quality engineering best practices
• Experience, or ability to adapt and learn, in participating in agile ceremonies such as daily stand-ups, backlog refinement, sprint reviews, and planning initiatives
• Strong critical thinking, analytical, and problem-solving skills
• Proficiency with Microsoft Office Suite, and intermediate level with Excel
• Detail-oriented with a focus on data accuracy and integrity
• Excellent communication skills and ability to collaborate across departments

Key Competencies:

• Ability to lead through the full software delivery lifecycle
• Mentoring of other team members to share knowledge and grow skills
• Ability to manage work through ticket management systems
• Data analysis and critical thinking
• Strong technical aptitude and learning agility
• Confidentiality and discretion in handling sensitive HR information
• Service oriented mindset
• Adaptability, continuous improvement mindset, and alignment with agile ways of working

Job Category:

IT - Digital Development

Posting End Date:

07/10/2026