Senior System Analyst - Workday

Sunlife; Gurugram District; On-site; INR 3,000,000 - 4,200,000; Full time

Job summary

Sun Life is seeking an HR Senior Systems Analyst to optimize our Human Capital Management (HCM) systems, led by Workday configuration. You will partner with HR, IT and payroll to deliver enhancements, maintain data integrity and ensure compliance across HR processes.

The role emphasizes data-driven insights, stakeholder training, and seamless system upgrades while balancing risk and a strong digital employee experience. 9+ years of relevant Workday experience is required.

Qualifications

• 9+ years of experience with Workday systems configuration.
• Experience with Jira or ServiceNow ticketing tools.
• Strong data governance and quality engineering practices.
• Experience participating in agile ceremonies.
• Excellent communication and cross-department collaboration.

Responsibilities

• Deliver capabilities from idea to implementation while working daily with stakeholders.
• Manage and track HR system related service and/or product enhancement requests and incidents.
• Resolve HR technology related issues, troubleshooting, and system issues.
• Partner with HR and business teams to identify process improvements and system enhancements.
• Maintain data integrity through regular audits, testing, and system updates.
• Document processes, provide training materials, and host user training sessions for stakeholders.
• Collaborate with IT or vendors on system upgrades/releases, patches, and implementations.
• Ensure HR data security and compliance with applicable laws and regulations.

Skills

Workday configuration

Data governance

Agile ceremonies

Analytical thinking

Communication

Problem-solving

Learning agility

Tools

Jira

ServiceNow

Excel

Microsoft Office Suite

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:Position Summary:The HR Senior Systems Analyst is responsible for the effective administration, support, and optimization of the organization’s Human Capital Management (HCM) system and other HR Information Systems. This role ensures that our systems are configured, maintained, and leveraged to support HR operations, reporting, compliance and overall business goals. The HR Systems Analyst works within an HRDS team and partners closely with HR, IT, payroll, benefits, and other stakeholders. Examples of responsibilities include delivering capabilities from idea to implementation, mentoring other HRDS team members, streamlining processes, upholding operating standards, and delivering actionable insights balancing risk and digital employee experience.Key Responsibilities:As part of a team, deliver capabilities from idea to implementation while working daily with stakeholdersManage and track HR system related service and/or product enhancement requests and incidents through Jira (or other ticketing system) ensuring timely resolution and clear communication with stakeholders in accordance with our operating guidelinesResolve HR technology related issues, troubleshooting, and system issuesPartner with HR and business teams to identify process improvements and system enhancementsMaintain data integrity through regular audits, testing, and system updatesPartner and/or support cyclical HR processes such as talent management, compensation planning, and benefits administrationDocument processes, provide training materials, and host user training sessions for stakeholdersCollaborate with IT or vendors on system upgrades/releases, patches, and implementationsEnsure HR data security and compliance with applicable laws and regulationsStay current on HR technology trends and best practices to recommend system enhancementsQualifications:9+ years of experience with Workday systems configuration in 1 or more Workday modulesFamiliarity with ticket management tools such as Jira or Service NowUnderstanding of data governance, operating guidelines, and quality engineering best practicesExperience, or ability to adapt and learn, in participating in agile ceremonies such as daily stand-ups, backlog refinement, sprint reviews, and planning initiativesStrong critical thinking, analytical, and problem-solving skillsProficiency with Microsoft Office Suite, and intermediate level with ExcelDetail-oriented with a focus on data accuracy and integrityExcellent communication skills and ability to collaborate across departmentsKey Competencies:Ability to lead through the full software delivery lifecycleMentoring of other team members to share knowledge and grow skillsAbility to manage work through ticket management systemsData analysis and critical thinkingStrong technical aptitude and learning agilityConfidentiality and discretion in handling sensitive HR informationService oriented mindsetAdaptability, continuous improvement mindset, and alignment with agile ways of workingJob Category:IT - Digital DevelopmentPosting End Date:12/11/2026