Senior System Analyst - Workday

Sun Life; India; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Sun Life is seeking an HR Senior Systems Analyst to optimize the Human Capital Management (HCM) system and related HR information systems. The role partners with HR, IT, payroll, and benefits to deliver capabilities from idea to implementation while maintaining data integrity and security.

The candidate will lead data-driven improvements, mentor team members, and support cyclical HR processes such as talent management and compensation planning, ensuring compliance and efficient operations.

Qualifications

• 9+ years of experience with Workday configurations in one or more modules.
• Familiarity with ticketing tools such as Jira or Service Now.
• Understanding of data governance, operating guidelines, and quality practices.
• Experience participating in Agile ceremonies (daily stand-ups, backlog refinement, sprint reviews).
• Strong critical thinking, analytical, and problem-solving skills.
• Proficiency with Microsoft Office and intermediate Excel.
• Detail-oriented with focus on data accuracy and integrity.
• Excellent communication and cross-department collaboration.

Responsibilities

• Deliver capabilities from idea to implementation while working daily with stakeholders.
• Manage and track HR system related service requests and incidents through Jira or other ticketing systems.
• Resolve HR technology issues and perform troubleshooting.
• Partner with HR and business teams to identify process improvements and system enhancements.
• Maintain data integrity through regular audits, testing, and updates.
• Support cyclical HR processes such as talent management, compensation planning, and benefits administration.
• Document processes, create training materials, and conduct user training sessions.
• Collaborate with IT or vendors on upgrades/releases, patches, and implementations.
• Ensure HR data security and compliance with laws and regulations.
• Stay current on HR technology trends and best practices to recommend enhancements.

Skills

Workday configurations

Analytical thinking

Problem solving

Communication skills

Collaboration

Learning agility

Tools

Jira or ServiceNow

Microsoft Excel

Office Suite

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Position Summary

The HR Senior Systems Analyst is responsible for the effective administration, support, and optimization of the organization’s Human Capital Management (HCM) system and other HR Information Systems. This role ensures that our systems are configured, maintained, and leveraged to support HR operations, reporting, compliance and overall business goals. The HR Systems Analyst works within an HRDS team and partners closely with HR, IT, payroll, benefits, and other stakeholders. Examples of responsibilities include delivering capabilities from idea to implementation, mentoring other HRDS team members, streamlining processes, upholding operating standards, and delivering actionable insights balancing risk and digital employee experience.

Key Responsibilities

• As part of a team, deliver capabilities from idea to implementation while working daily with stakeholders
• Manage and track HR system related service and/or product enhancement requests and incidents through Jira (or other ticketing system) ensuring timely resolution and clear communication with stakeholders in accordance with our operating guidelines
• Resolve HR technology related issues, troubleshooting, and system issues
• Partner with HR and business teams to identify process improvements and system enhancements
• Maintain data integrity through regular audits, testing, and system updates
• Partner and/or support cyclical HR processes such as talent management, compensation planning, and benefits administration
• Document processes, provide training materials, and host user training sessions for stakeholders
• Collaborate with IT or vendors on system upgrades/releases, patches, and implementations
• Ensure HR data security and compliance with applicable laws and regulations
• Stay current on HR technology trends and best practices to recommend system enhancements

Qualifications

• 9+ years of experience with Workday systems configuration in 1 or more Workday modules
• Familiarity with ticket management tools such as Jira or Service Now
• Understanding of data governance, operating guidelines, and quality engineering best practices
• Experience, or ability to adapt and learn, in participating in agile ceremonies such as daily stand-ups, backlog refinement, sprint reviews, and planning initiatives
• Strong critical thinking, analytical, and problem-solving skills
• Proficiency with Microsoft Office Suite, and intermediate level with Excel
• Detail-oriented with a focus on data accuracy and integrity
• Excellent communication skills and ability to collaborate across departments

Key Competencies

• Ability to lead through the full software delivery lifecycle
• Mentoring of other team members to share knowledge and grow skills
• Ability to manage work through ticket management systems
• Data analysis and critical thinking
• Strong technical aptitude and learning agility
• Confidentiality and discretion in handling sensitive HR information
• Service oriented mindset
• Adaptability, continuous improvement mindset, and alignment with agile ways of working

Job Category: IT - Digital Development Posting End Date: 12/11/2026

Shine together

At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.

Make life brighter

Join us

We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant. There's power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities.

Join a top employer for a brighter future.