Senior System Administrator

Innovation Technology By Design; Dadri; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Work-life balance

Training & skill development

Medical insurance

Life insurance

Meal subsidies

Wellness programs

Life by Design

Job summary

Innovation Technology By Design is seeking a Senior System Administrator to serve as the first point of contact for end-user IT issues and to troubleshoot desktop hardware, software, and network problems. You will resolve tickets promptly and escalate when needed, coordinating with teams across regions to meet SLAs.

The role emphasizes Active Directory user management, O365 administration, VPN support, and maintaining strong communication with end users to ensure high satisfaction and quick

Qualifications

• 2+ years of Windows domain desktop & end-user support experience.
• Experience with teams in English-speaking countries.
• Desktop OS maintenance, troubleshooting, and diagnosis.
• Printer installation and support, application installation and support.

Responsibilities

• Act as first point of contact for end-user IT issues.
• Troubleshoot and resolve desktop hardware/software/network problems.
• Escalate complex tickets and ensure resolution within SLAs.
• Manage Active Directory and Office 365 user accounts and permissions.

Skills

Communication skills

Customer service

Troubleshooting

End-user support

Education

Bachelor's degree, 2+ years experience

Tools

Active Directory

Office 365

VPN

Job description

Senior System Administrator is a skilled technician who can act as the first point of contact for their end users to resolve or elevate issues related to desktop hardware, software, network, and others when a request is raised through phone calls, emails, or chats. They have effective communication and customer service skills and can troubleshoot end-user support issues quickly. Success for them is high customer satisfaction and quick resolution of helpdesk tickets. They act as intermediaries between their organization and its clients by continuing to take ownership of the problem and ensuring that it has been appropriately reordered, prioritized, and resolved within the defined service-level agreements (SLAs).

Education and Qualifications

• Bachelor's degree and Undergraduate with minimum 2 years of experience.
• At least 2 - 3 years of working experience with Windows domain desktop & end-user technical support.
• Experience of working with teams of English-speaking countries
• Desktop operating system maintenance, troubleshooting, and diagnosis.
• Desktop connectivity troubleshooting.
• Application installation and support.
• Printer installation and support.
• Client VPN installation and support.
• Desktop antimalware administration and resolution.
• Active Directory user management and troubleshooting.
• O365 User Management and troubleshooting.

Added Advantage

• Longevity and commitment in previous work
• Ability to meet target under pressure and time bound deadlines.
• Dynamic and pleasing attitude and personality.

Our Culture and You

What does the day in life look like for the Senior System Administrator?

You come to work each day to an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big. Our employees have indicated that with IT by Design, they find a home where their passion and career goals finally intersect for them to live a life full of purpose.

• Competitive salary and benefits
• Great work-life balance
• Comprehensive on-the-job training, best-industry communications training, and sponsorship for skill development.
• Medical insurance coverage is worth INR 5 Lakh for employees and their immediate family.
• Term Life insurance worth INR 20 Lakhs.
• Subsidized meals and discounted medical check-ups for all the employees.
• Community Wellness programs for employees' wellbeing.
• CEO's personalized 'Life by Design' program for leading a fulfilling life