Senior Systems Administrator

Cotiviti; Kollam; On-site; INR 600,000 - 900,000; Full time

Job summary

Cotiviti is seeking a Senior System Administrator to oversee stability, security, and efficiency of IT infrastructure, including servers, networks, and enterprise systems. You will lead system architecture planning and ensure scalability and resilience while enforcing security policies and handling backups and DR processes.

You will mentor junior staff, provide advanced troubleshooting, manage user access, and collaborate across IT teams to meet SLAs and align operations with business goals at

Qualifications

• Bachelor’s degree in Information Technology or related field.
• ITIL Foundation or MCSE is highly desirable.
• Strong knowledge of Windows desktop OSes and Office suite.
• Willingness to work in 24x7 shifts.

Responsibilities

• Provide advanced support for end users seeking IT and business service assistance via direct interaction, phone, email, and chat.
• Respond promptly to complaints, inquiries, and information requests and coordinate follow-ups.
• Monitor, troubleshoot, and resolve tickets in queues per SLAs.
• Coordinate with IT staff to resolve incidents and requests; work independently on complex issues.
• Perform advanced troubleshooting and root cause analysis for recurring issues.
• Mentor junior staff in resolving issues and following best practices.
• Perform other job-related duties as assigned.
• Determine action for escalated issues and resolve or escalate as needed.
• Capture work notes accurately in the ticketing tool and update records.
• Maintain effective communication, especially when escalating issues to leads or supervisors.
• Utilize Active Directory, ServiceNow, and other tools for day-to-day operations.
• Manage hardware inventory; deploy software/hardware as needed.

Skills

Communication

Troubleshooting

24x7 shifts

Customer service

Education

Bachelor’s degree in IT

Tools

Active Directory

ServiceNow

Microsoft Office

Job description

Overview

A Senior System Administrator oversees the overall stability, security, and efficiency of IT infrastructure across servers, networks, and enterprise systems. They lead system architecture planning and network administration , ensuring scalability and resilience. The role involves managing user access , enforcing security policies, and supervising backups and disaster recovery processes. They provide advanced troubleshooting support while mentoring junior administrators to build technical capability. In Calicut, this position plays a strategic role in aligning IT operations with organizational goals and ensuring compliance with industry standards.

A Senior System Administrator oversees the overall stability, security, and efficiency of IT infrastructure across servers, networks, and enterprise systems. They lead system architecture planning and network administration , ensuring scalability and resilience. The role involves managing user access , enforcing security policies, and supervising backups and disaster recovery processes. They provide advanced troubleshooting support while mentoring junior administrators to build technical capability. In Calicut, this position plays a strategic role in aligning IT operations with organizational goals and ensuring compliance with industry standards.

Responsibilities

• Provide advanced support for end users seeking assistance with IT and business service issues via direct interaction, phone, email, and chat.
• Respond promptly and accurately to customer complaints, inquiries, and requests for information, and coordinate appropriate follow-up.
• Monitor, troubleshoot, and resolve tickets in assigned queues, ensuring adherence to SLAs.
• Coordinate with other IT staff to efficiently complete incidents and requests, and work independently to resolve complex customer issues.
• Perform advanced troubleshooting and root cause analysis for recurring issues.
• Mentor and guide junior staff in resolving customer issues and following best practices.
• Perform other job-related duties as assigned.
• Determine the appropriate course of action for escalated issues and resolve or escape further as needed.
• Accurately capture work notes when documenting customer issues and update accordingly in the ticketing tool.
• Maintain effective communication, especially when escalating issues to leads or supervisors.
• Utilize Active Directory, ServiceNow, and other tools for day-to-day operations.
• Manage hardware inventory and processes. Deploy software and hardware as needed.

Ensure compliance with company policies and procedures.

Qualifications

• Engineering or equivalent bachelor’s degree with a focus in Information Technology.
• Advanced certifications are highly desirable:
• ITIL Foundation, MCSE, advanced hardware troubleshooting knowledge.
• Excellent verbal and written communication skills, with a strong commitment to customer service.
• In-depth knowledge of desktop operating systems such as Windows 7, 8 & 10, and laptop hardware repair and components.
• Proficient with standard desktop software including Microsoft Office & Windows products.
• Advanced working knowledge of Windows Active Directory.
• Proven ability to adapt and support a 24x7 operational environment.
• Demonstrated willingness to learn and utilize various tools available within the organization.
• Willingness to work in 24x7 shifts is mandatory.