Senior Support Engineer (Blue Prism)

Potentiam Offshore Services; Bengaluru; On-site; INR 800,000 - 1,300,000; Full time

Job summary

Potentiam Offshore Services is seeking a hands-on Support Engineer with Blue Prism expertise to maintain and enhance enterprise BAW production environments for global clients. You will work with architects, product teams and stakeholders to ensure platform stability, resolve production issues, and drive continuous improvement.

The role requires strong troubleshooting skills across application, middleware and OS layers, plus excellent communication and customer-facing abilities.

Qualifications

• Hands-on Blue Prism support in production environments.
• Experience with IBM BAW or related tool in production.
• Understanding of BAW architecture and deployment patterns.
• Experience developing and maintaining IBM BAW solutions.
• Strong troubleshooting across application, middleware and OS layers.
• Good communication and customer-facing skills.

Responsibilities

• Support, maintain, and enhance enterprise BAW production environments for global clients.
• Collaborate with architects, product teams and stakeholders to ensure stable operations.
• Troubleshoot production issues and drive continuous improvements.

Skills

Blue Prism Infrastructure

Blue Prism Hub

IBM Business Automation Workflow

IBM BAW Process Development

REST/SOAP Web Services

Windows/Linux Administration

Production Support & Troubleshooting

Scripting (PowerShell/Bash)

Log analysis

Job description

Role Overview:

Looking for a Support Engineer with experience in Blue Prism to join its Managed Services team. The role involves supporting, maintaining, and enhancing enterprise BAW production environments for global clients.

You will work closely with architects, product teams, and customer stakeholders to ensure stable platform operations, resolve production issues, and drive continuous improvements.

This is a hands-on technical support role requiring strong troubleshooting skills across application, middleware, and operating system layers, along with excellent communication and customer-facing abilities.

Required Experience

• Hands-on experience in Blue Prism Support.
• Hands-on experience supporting IBM Business Automation Workflow (BAW) or similar tool in production environments
• Solid understanding of BAW architecture, runtime components, deployment patterns, and troubleshooting approaches
• Experience developing and maintaining IBM BAW solutions
• Process design and implementation
• Coach and UI development
• Integration services (REST/SOAP)
• Troubleshooting and modifying existing process applications
• Working knowledge of Windows and/or Linux system administration, including Log analysis
• Service management and restarts
• Basic scripting (PowerShell, Bash, or similar)
• File system and permission management
• Experience working in support or managed services environments
• Ability to work independently and prioritize effectively
• Strong written and verbal communication skills

Mandatory Skills:

• Blue Prism Infrastructure
• Blue Prism Hub
• IBM Business Automation Workflow (IBM BAW) or similar
• IBM BAW Process Development & Production Support
• REST & SOAP Web Services
• Windows/Linux Administration
• Production Support & Troubleshooting

Preferred Skills: (Nice to have)

• IBM BAW on Cloud (BAWoC) / CP4BA
• WebSphere Application Server (Traditional/Liberty)
• LDAP & Single Sign-On (SSO)
• DB2 / Oracle / Microsoft SQL Server
• OutSystems
• Automation Anywhere (AAI)
• Camunda (Camunda 8)
• Intelligent Automation (IA)

About Potentiam:

Potentiam is a global provider of highly qualified professionals to European SMEs from our offices in Romania, South Africa and India. Potentiam works with clients in finance, energy, leisure, marketing, business services and technology industries, providing technical, professional multi- lingual highly motivated staff, most of whom have had experience of working for international companies. Staff cover a wide range of roles from accounting, marketing, data management, HR, sales/account management, engineering, technology, and operations. Potentiam manages our staffs career development and personal development training, all infrastructure, HR and payroll with our clients directly managing day-to-day staff responsibilities and role training and development.

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