Automation Support Engineer

WPP; Chennai District; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Challenging and stimulating work

Collaborative work environment

Opportunities for growth

Job summary

A leading creative transformation company in Chennai is seeking an Automation Support Specialist to monitor and manage RPA tools and ensure seamless operation. You will support global automation projects, conduct incident logging, and perform initial troubleshooting. The ideal candidate has over 2 years of IT support experience, knowledge of RPA technologies, and effective communication skills. This role offers a dynamic work environment with opportunities for growth and collaboration.

Qualifications

• 2+ years' experience in IT support, helpdesk, or technical operations.
• 1 year hands-on exposure to RPA technologies.
• Comfort with monitoring tools and dashboard interpretation.

Responsibilities

• Monitor RPA bot performance and health.
• Log and document incidents accurately.
• Perform basic troubleshooting and escalate unresolved issues.

Skills

IT support experience

RPA technologies knowledge

Basic SQL knowledge

Effective communication skills

Problem-solving abilities

Attention to detail

Education

2+ years in IT support role

Tools

ServiceNow

Jira Service Management

Job description

Overview

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We\'re committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

Why we\'re hiring

WPP is a creative transformation company, helping clients create growth by combining technology and creativity. As one of the world\'s largest marketing and advertising services organizations, we are committed to driving innovation and operational excellence across our vast global network. You will be joining the newly established Automation Support Team within WPP\'s Enterprise Technology, Automation & AI department. This is a pivotal time for us as we\'re building a dedicated, in-house team to manage, monitor, and optimize our growing portfolio of automation solutions. This team is at the forefront of our digital transformation, ensuring the seamless operation and continuous improvement of critical automation capabilities across WPP globally

Role purpose

You will play a crucial role in solution delivery and day-to-day technology management of the Global Automation Operations Centre (AOC) program. Reporting to the Automation Operations Manager and supporting Automation product, platform and delivery teams worldwide, you will ensure our automation projects are well managed and supported to deliver quantifiable returns.

The AOC is chartered to support automation products delivered by the Automation & AI product team, or projects delivered by Automation delivery teams from around WPP. Our support apparatus gives those teams confidence and freedom to hand over their existing successes and continue innovating.

What you\'ll be doing

• Monitoring & Initial Triage: Continuously monitor the health and performance of RPA bots (e.g., UiPath, Power Automate Desktop) and Power Automate flows using established dashboards and tools. Identify and log incidents promptly upon detection of anomalies or failures.
• Incident Logging & Documentation: Accurately log all incoming incidents, including detailed descriptions, screenshots, and relevant context into our incident management system.
• First-Line Troubleshooting: Perform initial diagnostics and basic troubleshooting steps as defined in runbooks and knowledge base articles to resolve common automation issues (e.g., restarting processes, checking simple log entries, verifying basic connectivity).
• Escalation Management: Effectively escalate complex or unresolved issues to L2/L3 support engineers or development teams, providing a clear and comprehensive handover of all gathered information and troubleshooting steps taken.
• User Communication: Provide timely updates to end-users and stakeholders regarding incident status and resolution progress, maintaining a professional and helpful demeanor.
• Basic Data Querying: Execute pre-defined SQL or reporting system queries to retrieve information, validate data, or assist in diagnosing automation failures under direct supervision.
• Documentation Contribution: Assist in maintaining and updating support documentation, runbooks, and knowledge base articles by providing feedback and documenting observed issues and resolutions.
• Support for Deployments: Provide support during testing phases for updates, patches, and version upgrades for RPA tools and Power Platform components, as directed by senior engineers.
• Performance Tracking: Assist in gathering data for performance metrics of automation solutions, contributing to a better understanding of system stability and efficiency.
• Adherence to Procedures: Strictly follow established operational procedures, security policies, and incident management protocols.

What you\'ll need

• Overall experience of 2+ years in an IT support, helpdesk, or technical operations role
• Minimum of 1 year of hands-on exposure to or involvement with RPA technologies (UiPath, Microsoft) or Microsoft Power Platform (Power Automate, Power Apps)
• Basic understanding of Robotic Process Automation (RPA) concepts and tools
• Proven experience developing and maintaining Microsoft Power Platform, particularly Power Automate flows
• Basic knowledge of SQL, including the ability to run pre-defined queries and understand basic database structures
• Proficiency in using incident management tools (e.g., ServiceNow, Jira Service Management)
• Comfortable with monitoring tools and interpreting dashboards
• Basic understanding of IT infrastructure and network concepts
• Effective communicator – Excellent writing and verbal communication skills
• Problem-solving – proven experience dealing with technical blockers
• High level of attention to detail and accuracy
• Proactive attitude with a strong desire to learn new technologies and concepts
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

WPP — Equal Opportunity

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

About the role environment

We adopt a hybrid approach; teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

What we will give you

Culture and opportunities – Passionate, inspired people who do extraordinary work and opportunities to influence and complete projects at scale.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers.

Collaborative environment – We believe the best work happens when we\'re together, fostering creativity, collaboration, and connection.

We are an equal opportunity employer and consider applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Voluntary Equal Opportunities Questions (India) (optional)

These questions are voluntary and will not be viewable as part of your application or candidate profile. If you choose to answer, data is stored separately and used in aggregate for reporting purposes.