Senior Support Analyst

Kiya.ai; Chennai District, Mumbai; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Kiya.ai is seeking a Senior Support Analyst to back an Investment Banking client across Mumbai and Chennai. The role emphasizes Linux/Windows, ITIL practices, deployment automation, and experience with WebSphere, MQSeries, Kafka and CI/CD tools.

You will collaborate with cross-functional teams to ensure system stability, rapid incident resolution, and secure configurations, using JIRA and ServiceNow to uphold high service standards in a fast-paced financial IT environment.

Skills

Linux

Windows

ITIL practices

Config management

Deployment

Networking & Security

Tools

Git

GitLab CI

Ansible Tower

WebSphere

CFT

MQSeries

Kafka

ServiceNow

JIRA

Illumio

Certificate management

Flow management

Load balancer

VIP

Job description

Dear Candidates,

We are hiring Senior Support analyst for our Investment banking client in Mumbai/Chennai.

Technical Skills:

• Linux, Windows.
• Git, GitLab CI, Ansible tower
• WebSphere, CFT, MQSeries, Kafka
• Config management, packaging, deployment
• ITIL practices ServiceNow, JIRA
• Network & Security: Illumio, certificate management, flow management, load balancer, VIP

If anyone is interested , please share your resumes to [e-mail]