production support

Evoke HR Solutions Pvt. Ltd.; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Evoke HR Solutions Pvt. Ltd. is seeking a skilled IT operations professional to support applications running on Linux/Unix and Java-based three-tier architectures.

The role emphasizes strong Linux concepts, IPC, and scripting to ensure smooth production operations. You will work with ITIL incident and problem management, real-time monitoring, and deployment activities, with exposure to Capital Market related applications and BFSI environments.

Qualifications

• Proven hands-on experience with Unix/Linux OS concepts and IPC.
• Strong SQL/PLSQL knowledge and scripting.
• Exposure to ITIL Incident and Change Management processes.

Responsibilities

• Support and troubleshoot applications in Linux/Unix and Java three-tier architectures.
• Monitor and maintain system health using standard monitoring tools.
• Coordinate deployment, migration projects, and release activities.

Skills

Unix/Linux

SQL

Shell scripting

ITIL

Incident Management

Change Management

ServiceNow

IT monitoring

Java

Three tier architecture

Capital Market domain

Tools

ITRS

ServiceNow tooling

Job description

• Exposure to hands on experience in support and troubleshooting of applications installed in Linux / Unix OS and java based three tier architecture technologies.
• Strong conceptual understanding of Linux based OS concepts and inter process communication.
• Exposure to real-time messaging technologies (Multicast, UDP, TCP/IP etc)
• Knowledge of Linux commands, code release methodologies and scripting.
• Java technologies and related three tier architectures
• Should have exposure to major deployment and migration projects.
• Finance domain knowledge especially worked on Capital Market related applications or BFSI (desired).
• Knowledge of complete software development cycle, Maintenance and Operations.
• ITIL process understanding & Incident / Problem Management using internal tool
• Expertise in application monitoring concepts and Tools.
• Strong hands-on experience with Unix/Linux commands, and SQL
• Proven exposure to Incident Management and Change Management processes
• Comfort working in rotational shifts

• - Excellent problem solving and analytical capabilities.
• - Good communication and interpersonal skills. Ability to communicate effectively with senior management.
• - Ability to perform independently with minimal supervision.
• - Proficient in preparation of reports, dashboards and documentation.

• - Ability to communicate effectively with senior management.
• - Must be able to manage team schedule and task details

• - Attitude for continuous improvement of self & towards the work., team player and self-starter

Knowledge of

• - Shell scripting
• - Basics of Linux
• - Technically sound on SQL & PLSQL, RDBMS concepts
• - Java/C
• - ITIL Framework
• - Process / automation Tools Usage related to ITIL / Operations Framework
• - ServiceNow
• - ITRS