Senior Style Associate - Vijayanagar College Road - Hospete

kushals.com; Karnataka; On-site; INR 180,000 - 280,000; Full time

Job summary

kushals.com in Hospete, India seeks a Senior Style Associate to lead by example, delivering exceptional customer experiences, driving sales, and ensuring operations excellence. You will foster relationships, train teammates, and uphold store standards.

The role emphasizes customer-focused service, upselling higher-value products, and meeting sales targets while managing inventory and store processes in a dynamic retail environment.

Qualifications

• Min HSC or Graduate with retail experience.
• Proven track record of meeting/exceeding sales targets.
• Strong customer service and relationship-building skills.
• Experience mentoring team members.
• Experience handling cash and inventory processes.
• Proficient with POS and retail technologies.
• Excellent presentation and grooming standards.
• Flexible to work varied shifts.

Responsibilities

• Build and maintain strong customer relationships and tailor solutions.
• Achieve store sales targets and drive solution-based sales.
• Upsell and cross-sell to increase average transaction value.
• Demonstrate negotiation to convert prospects into customers.
• Assist in inventory replenishment, stock takes and turnover tracking.
• Follow SOPs, train new and existing team members.

Skills

Customer focus

Sales targets

Upselling

Negotiation

Team mentoring

Adaptability

POS systems

MS Office

Visual merchandising

Inventory management

Customer service

Presentation skills

Education

Min HSC

Graduate

Tools

POS systems

Retail software

Job description

• State/Province Hospete
• Country India

Job Description

Job Title : Senior Style Associate

Reports To : Store Manager

Role Summary : The Senior Style Associate leads by example, delivering exceptional

customer experiences, driving sales, and ensuring operational

excellence with a customer-focused mindset and adaptability.

Key

Responsibilitie

s

Customer Focus

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirement

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts