Senior Style Associate - Gokul Road - Hubli

Kushals Fashion Jewellery; Gadag; On-site; INR 201,000 - 312,000; Full time

Job summary

Kushals Fashion Jewellery is seeking a Senior Style Associate for our retail stores. You will lead customer experiences, drive sales, and maintain smooth store operations with a customer-first mindset.

In this role, you will mentor teammates, manage inventory, and help achieve daily sales targets while adapting to evolving customer needs and store processes.

Qualifications

• Minimum higher secondary education or graduate with retail experience.
• Proven ability to exceed sales targets consistently.
• Experience delivering excellent customer service and building relationships.
• Experience mentoring team members.

Responsibilities

• Lead store operations and customer experiences in the manager's absence.
• Drive sales targets through upselling and solution-based selling.
• Maintain inventory and prevent shrinkage with accurate records.
• Train and mentor new and existing team members.
• Ensure SOP adherence and handle escalated customer issues.
• Monitor stock replenishment and product turnover.
• Use feedback to improve products and services.

Skills

Customer relations

Sales targets achievement

Upselling

Cross-selling

Negotiation

Learning agility

Analytical thinking

Inventory management

POS systems

Visual merchandising

Cash handling

Team mentoring

Training teammates

Education

High School Diploma or equivalent

Graduate with 2 years retail experience

Tools

POS systems

Microsoft Office

Job description

Job Description

Job Title : Senior Style Associate

Department : Retail Stores

Reports To : Store Manager

Role Summary : The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.
• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.
• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.
• Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirements

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts