Senior Style Associate - PHOENIX MALL VELACHERY- CHENNAI

kushals.com; Chennai District; On-site; INR 250,000 - 420,000; Full time

Job summary

Phoenix Mall Velachery, Chennai hosts a Senior Style Associate role focused on understanding customer needs, recommending jewelry pieces, and ensuring a delightful shopping experience. You will support store sales targets, maintain visual merchandising, handle deliveries and online orders, and assist with stock replenishment.

The role requires 2 years retail experience or a graduate with similar exposure, strong product knowledge, excellent presentation, and flexibility for shifts in a

Qualifications

• Min HSC or graduate with 2 years retail experience.
• Experience in delivering strong customer service and sales results.
• Ability to mentor team members and handle cash transactions.

Responsibilities

• Understand customer needs and recommend suitable jewelry pieces.
• Handle customer queries effectively and elevate complex issues.
• Demonstrate strong product knowledge, including features and benefits.
• Communicate product value and support store sales targets.
• Stay updated on new collections and promotions.
• Adapt to shift timings, store requirements, and transfers within the cluster.
• Maintain punctuality and take on additional responsibilities as needed.
• Support store operations such as deliveries, online orders, packaging, stock replenishment, and visual merchandising.
• Ensure the store is clean, presentable, and visually appealing.
• Follow SOPs, policies, and theft‑prevention protocols.
• Work collaboratively with the team to ensure smooth operations.
• Show sensitivity while addressing customer concerns and use good judgment in difficult situations.

Skills

Customer service

Sales targets

Product knowledge

Team mentoring

Cash handling

POS systems

Visual merchandising

Inventory management

MS Office

Adaptability

Education

Higher Secondary / Graduate

Tools

POS systems

Retail technology

Job description

Senior Style Associate - PHOENIX MALL VELACHERY- CHENNAI

Responsibilities:

• Understand customer needs and recommend suitable jewelry pieces.
• Handle customer queries effectively and elevate complex issues.
• Demonstrate strong product knowledge, including features and benefits.
• Communicate product value and support store sales targets.
• Stay updated on new collections and promotions.
• Adapt to shift timings, store requirements, and transfers within the cluster.
• Maintain punctuality and take on additional responsibilities as needed.
• Support store operations such as deliveries, online orders, packaging, stock replenishment, and visual merchandising.
• Ensure the store is clean, presentable, and visually appealing.
• Follow SOPs, policies, and theft‑prevention protocols.
• Work collaboratively with the team to ensure smooth operations.
• Show sensitivity while addressing customer concerns and use good judgment in difficult situations.

Requirements

• Min HSC and 2 years of retail experience or graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and Microsoft Office.
• Proven track record of exceeding sales targets consistently.
• Experience in providing exceptional customer service and building strong customer relationships.
• Experience in mentoring team members.
• Experience in handling cash transactions and inventory management.
• Proficient in POS systems and other relevant retail technologies.Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming standards.
• Flexibility and adaptability to work varied shifts.