Senior Style Associate - PDC - PROVIDENCE MALL

Kushals Fashion Jewellery; Tirupattur; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

ESI

PF

Job summary

Kushals Fashion Jewellery is seeking a Store Leader to drive sales, build strong customer relationships, and manage daily store operations in Tirupattur, Tamil Nadu.

Ideal candidates have 2 years in retail, strong customer service, and proven ability to mentor staff. The role requires flexibility for shifts and hands-on inventory management.

Qualifications

• Min HSC; 2 years of retail experience.
• Age 20–35 years.
• Basic computer skills and Microsoft Office.
• Proven track record of exceeding sales targets.
• Experience in mentoring team members.
• Experience in handling cash and inventory management.
• Proficient in POS systems and retail technologies.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude.
• Flexibility and adaptability to work varied shifts.

Responsibilities

• Build and maintain strong customer relationships by understanding preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services.
• Achieve store sales targets and drive solution-based sales.
• Upsell and cross-sell to increase transaction value.
• Demonstrate negotiation and objection-handling to convert prospects.
• Adapt to changing customer needs and share insights with the team.
• Lead by example and mentor new and existing team members.
• Assist Store Manager in inventory processes and SOPs.

Skills

Retail experience

Customer service

Cash handling

POS systems

Visual merchandising

Team mentoring

Microsoft Office

Inventory management

Communication skills

Education

HSC / Graduate

Job description

Job Description

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.

Sales Mastery

• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.

Leadership Excellence

• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Requirements

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships.
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts

Benefits

• ESI
• PF