Senior Style Associate - Nexus Koramangala - Bangalore

kushals.com; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

kushals.com in Bengaluru invites applications for a Senior Style Associate. You will lead by example, deliver exceptional customer experiences, drive sales, and ensure store operations are efficient with a customer-focused mindset.

You will build relationships, achieve sales targets, mentor junior staff, manage inventory, and uphold SOPs while adapting to shifts. The role requires 2 years retail experience and a proactive, presentable professional.

Qualifications

• 2 years of retail experience required or graduates with 2 years in retail.
• Ages 20–35 expected.
• Basic computer skills and proficiency with Microsoft Office.

Responsibilities

• Build and maintain strong customer relationships with tailored solutions.
• Achieve store sales targets and drive solution-based sales.
• Assist in inventory management, replenishment, stock takes and turnover tracking.
• Follow SOPs and store policies; escalate bottlenecks as needed.
• Mentor new and existing team members and lead by example.

Skills

Customer service

Sales targets

Communication

Team mentoring

POS systems

Education

HSC or higher

Tools

MS Office

POS systems

Job description

• Country India

Job Description

Job Title : Senior Style Associate

Reports To : Store Manager

Role Summary : The Senior Style Associate leads by example, delivering exceptional

customer experiences, driving sales, and ensuring operational

excellence with a customer-focused mindset and adaptability.

Responsibilities

Customer Focus

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirement

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts