Senior Style Associate - M G Road - Kochi

kushals.com; Ernakulam; On-site; INR 180,000 - 240,000; Full time

Job summary

Kushals is seeking a Senior Style Associate in Kerala. You will lead by example, deliver exceptional customer experiences, drive sales, and ensure smooth daily store operations with a customer-first mindset. The role emphasizes upselling, relationship-building, and inventory control.

You will mentor team members, handle cash and POS transactions, and adapt to changing customer needs. The ideal candidate brings 2+ years in retail, strong presentation, and a positive, energetic attitude.

Qualifications

• Strong customer service and relationship-building abilities.
• Proven track record of meeting or exceeding sales targets.
• Proficiency with POS systems and basic computer applications (MS Office).
• Excellent presentation, grooming, and communication skills.

Responsibilities

• Lead customer-focused store experience and drive sales targets.
• Monitor inventory, replenish stock, and ensure accurate records.
• Train and mentor new staff on products and services.
• Resolve escalated customer issues professionally and promptly.
• Uphold SOPs and loss-prevention practices to prevent shrinkage.

Skills

Customer service

POS systems

MS Office

Communication

Education

High School Diploma

Tools

POS hardware

Job description

Job Description

Job Title : Senior Style Associate

Reports To : Store Manager

Role Summary : The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key

Responsibilitie

s

Customer Focus

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate

Requirement

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts