Senior Style Associate - Selaiyur - Chennai

Kushals Fashion Jewellery; Chennai District; On-site; INR 250,000 - 400,000; Full time

Job summary

Kushals Fashion Jewellery in Chennai seeks a Senior Style Associate to lead customer experiences, drive sales, and oversee store operations with a customer-first mindset.

You will build relationships, mentor staff, manage inventory, and ensure visual merchandising standards while adapting to a fast-paced retail environment.

Qualifications

• Min HSC or Graduate with retail experience.
• Proven track record of exceeding sales targets.
• Experience in delivering exceptional customer service and building relationships.
• Experience in mentoring team members and handling cash and inventory.

Responsibilities

• Lead customer interactions to deliver tailored solutions and drive sales.
• Achieve store sales targets and manage stock levels to minimize shrinkage.
• Mentor and train team members on product knowledge and SOPs.

Skills

Customer service

Sales targets

Inventory management

POS systems

Visual merchandising

Cash handling

MS Office

Training/mentoring

Adaptability

Grooming/presentation

Education

HSC or Graduate

Tools

POS software

Microsoft Excel

Job description

Job Description

Job Title : Senior Style Associate

Department : Retail Stores

Reports To : Store Manager

Role Summary

The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.
• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.
• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.
• Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirements

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts