Senior Style Associate - Kokapet - Hyderabad

Kushals Fashion Jewellery; Hyderabad; On-site; INR 250,000 - 420,000; Full time

Job summary

Kushals Fashion Jewellery in Hyderabad is seeking a Senior Style Associate to lead customer interactions, drive sales, and ensure store operations run smoothly. The role emphasizes delivering exceptional service, mentoring staff, and maintaining product presentation standards.

The position requires 2 years in retail, strong communication, and proficiency with POS systems; candidates should be 20–35 years old and ready to work varied shifts.

Qualifications

• Minimum HSC; 2 years in retail experience required.
• Candidates aged 20–35 years.
• Proven sales track record and customer service excellence.
• Mentoring of team members and cash handling experience.
• Proficiency with POS and retail tech tools.

Responsibilities

• Build and maintain strong customer relationships with tailored solutions.
• Achieve store sales targets and drive solution-based sales.
• Lead operations in absence of Store Manager and manage inventory.
• Monitor shrinkage and ensure SOP adherence.
• Mentor team members and assist in training.

Skills

Customer service

Sales targets

Upselling & cross-selling

POS systems

MS Office

Visual merchandising

Communication

Education

High School Diploma / 12th pass

Graduate with 2 years retail exp.

Tools

POS systems

Retail tech

MS Office

Job description

Job Description

Job Title: Senior Style Associate

Department: Retail Stores

Reports To: Store Manager

Role Summary: The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.
• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.
• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.
• Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirements

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts