Senior Style Associate - DLF Midtown - Delhi

Kushals Fashion Jewellery; Delhi; On-site; INR 250,000 - 450,000; Full time

Job summary

Kushals Fashion Jewellery in Delhi seeks a Senior Style Associate to lead customer experiences, drive sales, and ensure smooth store operations. You will build strong customer relationships, understand preferences, and provide tailored solutions.

The role requires a track record of meeting sales targets, mentoring teammates, handling cash and inventory, and working with POS systems and visual merchandising principles. Adaptability and presentation are essential.

Qualifications

• Min HSC with 2 years retail experience or Graduate with 2 years retail experience
• Must be 20–35 years old
• Basic computer skills and MS Office
• Proven track record of exceeding sales targets
• Experience in exceptional customer service and building relationships
• Experience in mentoring team members
• Experience handling cash transactions and inventory management
• Proficient in POS systems and retail technologies
• Knowledge of visual merchandising principles
• Positive attitude and grooming standards
• Flexibility to work varied shifts

Responsibilities

• Build and maintain strong customer relationships by understanding preferences and providing tailored solutions
• Address issues professionally and ensure customer needs are met
• Gather customer feedback to improve products and services
• Achieve store sales targets
• Drive solution-based sales by understanding customer needs
• Sell higher-value products to increase average transaction value
• Use upselling and cross-selling techniques
• Demonstrate negotiation and objection-handling to convert prospects
• Adapt to changing customer needs and share product insights with the team
• Demonstrate problem-solving to address challenges and resistance
• Show learning agility to adopt new processes
• Independently manage store operations in the absence of Store Manager
• Prevent shrinkage by monitoring inventory levels and discrepancies
• Assist in inventory processes including replenishment and stock takes
• Ensure accurate inventory records and SOP adherence
• Follow policies and escalate bottlenecks
• Take charge in urgent situations and provide professional resolutions
• Lead by example in accountability and ethical practices
• Assist in training and mentoring team members

Skills

Customer service

Sales targets

Cash handling

POS systems

Inventory management

Visual merchandising

MS Office

Team mentoring

Adaptability

Presentation

Education

Higher Secondary (HSC)

Graduate

Tools

POS software

Job description

Job Description

Job Title : Senior Style Associate

Department : Retail Stores

Reports To : Store Manager

Role Summary : The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.
• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.
• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.
• Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirements

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts