Senior Style Associate - Danvai peta - Rajahmundry

Kushals Fashion Jewellery; Rajamahendravaram; On-site; INR 240,000 - 360,000; Full time

Job summary

Kushals Fashion Jewellery in Rajamahendravaram, Andhra Pradesh, is seeking a Senior Style Associate for its Retail Stores. You will lead by example, deliver excellent customer experiences, drive sales, and manage daily operations with a customer-focused mindset.

Key responsibilities include building customer relationships, achieving sales targets, upselling, inventory controls, mentoring team members, and ensuring SOPs are followed.

Qualifications

• Retail experience with 2 years minimum.
• Age between 20 and 35 years.
• Proven track record of exceeding sales targets.
• Experience in providing exceptional customer service and building relationships.
• Experience in mentoring team members.
• Experience in handling cash and inventory management.
• Proficient in POS systems and retail technologies.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude.
• Flexibility to work varied shifts.

Responsibilities

• Build and maintain strong customer relationships by understanding preferences and providing tailored solutions.
• Address issues professionally to meet customer needs.
• Gather feedback to improve products and services and resolve concerns promptly.
• Achieve store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products.
• Upsell and cross-sell to increase transaction value.
• Demonstrate negotiation and objection-handling to convert prospects.
• Share product and customer insights with the team.
• Independently manage store operations in the absence of the Store Manager.
• Monitor inventory to prevent shrinkage and ensure records are accurate.
• Assist in inventory processes including replenishment and stock takes.
• Enforce SOPs and escalate bottlenecks when needed.
• Lead by example to foster accountability and performance.
• Support training and mentoring of new and existing staff.

Skills

Customer service

Sales oriented

Leadership & mentoring

Flexibility

Education

HSC or higher

Graduate

Tools

POS systems

MS Office

Job description

Job Title : Senior Style Associate

Department : Retail Stores

Reports To : Store Manager

Role Summary

The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.
• Adapt to changing customer needs and share product and customer insights with the team.
• Demonstrate problem‑solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.
• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.
• Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirement

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office.
• Proven track record of exceeding sales targets consistently.
• Experience in providing exceptional customer service and building strong customer relationships.
• Experience in mentoring team members.
• Experience in handling cash transactions and inventory management.
• Proficient in POS systems and other relevant retail technologies.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming standards.
• Flexibility and adaptability to work varied shifts.