Style Associate - Express Avenue Mall - Chennai

kushals.com; Chennai; On-site; INR 180,000 - 240,000; Full time

Job summary

Style Associate at kushals.com Express Avenue Mall, Chennai, supports store targets through excellent customer service, effective sales strategies, and teamwork.

Responsibilities include assisting store management to drive sales, maintaining high service standards, handling escalated issues, merchandising, stock replenishment, POS transactions, and training teammates.

Candidates should have 2+ years in fashion retail, HSC or above, and be fluent in English and the local language; age 18–35.

Qualifications

• Min HSC or above with 2+ years of fashion retail experience.
• Fluent in the local language and English for professional communication.
• Capable of building rapport with customers and asking insightful questions.

Responsibilities

• Support Store Manager to drive sales and achieve targets.
• Maintain the highest standards of customer service.
• Address escalated customer issues and resolve professionally.
• Maintain and improve visual merchandising standards.
• Assist in inventory management and stock replenishment.

Skills

Local language proficiency

English skills

Rapport building

Ask insightful questions

Education

HSC or above

Job description

Style Associate - Express Avenue Mall - Chennai

Style associates you will support to achieve store targets through exceptional customer service, effective sales strategies, and team collaboration.

Responsibilities

• Supporting the Store Manager and Assistant Store Manager for driving the sales to achieve the store target.
• Ensure the highest standards of customer service are maintained.
• Address escalated customer issues and ensure resolution in a professional and satisfactory manner.
• Play a key role in maintaining and improving visual merchandising standards within the store.
• Assist in managing inventory levels, including stock replenishment, stock takes, and monitoring product turnover. Work to minimize stock discrepancies and ensure accurate inventory records.
• Process point-of-sale purchases, handle transactions, and cross-sell additional products to enhance the customer's shopping experience.
• Adhere to Standard Operating Procedures and follow established guidelines for store operations.
• Assist in training new and existing team members to improve their understanding of the products and services offered.

Candidate Profile

• Min HSC or above with 2+ years of fashion retail experience
• Must be above 18 years of age and below 35 years of age.
• Basic computer skills is preferable

Skills

• Local La nguage Proficiency: Fluent in the local language. Able to handle situations proficiently in the local language.
• English Sk ills: Fluent in English, handles professional communication well. Able to effectively address English-speaking audiences.
• Effectively builds rapport with customers.
• Capable of asking insightful questions to understand customer needs.

Non-Verbal Communication

• Eye Contact: Maintains strong eye contact, conveying messages confidently and attentively.
• Facial Expressions: Expresses emotions and empathy through facial expressions.
• Posture and Gestures:Displays open body language.
• Uses positive gestures that complement verbal communication effectively.
• Respects personal space preferences .

Personal Presentation

• Has a keen sense of style and fashion.
• Maintains excellent personal hygiene.
• Hair is well-styled.
• Wears accessories that complement a professional image.
• No body odor, and uses light-scented product s.

Retail Expertise

• Familiar with retail terminologies- POS, SOP’s, Basics of Visual Merchandising and Inventory control
• Capable of handling customer grievances.