Senior Steward

Shilton Hospitality Pvt Ltd; Ernakulam; On-site; INR 279,000 - 446,000; Full time

Job summary

Shilton Hospitality Pvt Ltd in Kochi seeks a Senior Steward to oversee daily F&B service operations across outlets. You will supervise stewards, ensure clean and ready dining areas, coordinate with kitchen and service teams, and support smooth meal service with a focus on hygiene and quality.

The role requires leadership to guide junior staff, training support, and a commitment to guest satisfaction. Flexibility for shifts and a professional approach are essential.

Qualifications

• Must demonstrate strong guest-service orientation and professional demeanor.
• Experience in food and beverage operations, with knowledge of service standards and kitchen coordination.
• Ability to train and guide junior staff and maintain service quality.
• Experience in hotels or restaurants, preferably in a supervisory or senior steward role.
• Able to work flexible shifts, including weekends; able to stand for extended periods.

Responsibilities

• Oversee daily F&B service operations in designated outlets.
• Supervise stewards; ensure dining areas, service stations, and back-of-house spaces are clean and ready for service.
• Coordinate with kitchen and service teams to support smooth meal service.
• Assist with table setups and guest needs with prompt, courteous service.
• Ensure adherence to hygiene, safety, and quality standards.
• Guide junior team members and support training efforts.
• Maintain professionalism and contribute to efficient shift operations.

Skills

Customer service

Communication

F&B operations

Service standards

Kitchen coordination

Team training

Supervisory experience

Hospitality experience

Flexible shifts

Attention to detail

Education

Hospitality training preferred

Job description

Company Description

Shilton Hospitality Pvt Ltd is a diversified hospitality company operating business hotels, resto-bars, catering services, music festivals, and leisure resorts. The organization focuses on delivering quality guest experiences across a range of hospitality formats, from corporate stays to entertainment and leisure. Team members have opportunities to work in dynamic, guest-facing environments that emphasize service excellence and operational efficiency. Shilton Hospitality values professionalism, reliability, and a commitment to creating memorable experiences for guests.

Role Description

The Senior Steward is a full-time, on-site role based in Kochi, responsible for overseeing daily food and beverage service operations in designated outlets. This role includes supervising stewards, ensuring dining areas, service stations, and back-of-house spaces are clean, organized, and ready for service. The Senior Steward coordinates with the kitchen and service teams to support smooth meal service, assists with table setups, and ensures adherence to hygiene, safety, and quality standards. The role involves guiding junior team members, supporting training efforts, and responding to guest needs with prompt and courteous service. The Senior Steward is expected to maintain high levels of professionalism, support efficient shift operations, and contribute to a positive guest experience.

Qualifications

• Strong Customer Service and Communication skills, with the ability to interact professionally and courteously with guests and team members.
• Knowledge of Food & Beverage operations, including basic service standards, menu understanding, and coordination with kitchen staff.
• Experience in Food Service, including table setup, order support, cleanliness, and adherence to hygiene and safety protocols.
• Ability to provide Training and guidance to junior stewards and new team members, supporting consistent service quality.
• Previous experience in hotels, restaurants, or hospitality environments, preferably in a supervisory or senior steward role.
• Ability to work flexible shifts, including weekends and holidays, and stand for extended periods.
• Attention to detail, reliability, and a collaborative approach to working with cross-functional teams.
• Basic education; formal hospitality training or certification is an advantage.