Senior Specialist, Talent Solution Delivery, Enterprise

IN_RSM Randstad Enterprise Private Limited; Bengaluru; On-site; INR 1,000,000 - 2,000,000; Full time

Job summary

Randstad Enterprise Private Limited is seeking a hands-on Enterprise Customer Success Manager in Bengaluru. You will manage the full talent flow for key enterprise clients and drive success metrics, SLAs, and high-quality candidate delivery.

You will set up reports, analyze funnels, advise clients on market trends, and expand relationships across internal and client teams. Strong English, MBA, and MS Office skills are essential.

Qualifications

• You have a master's degree / MBA or equivalent with practical work experience in HR tech or customer success-related roles.
• You have strong command of English.
• You are proficient in MS Office, especially Excel and PowerPoint.
• You possess excellent communication and presentation skills and interact effectively across all management levels.
• Your work is detail oriented, reliable, and solution-driven.
• You can work both in a team and independently and demonstrate analytical thinking.

Responsibilities

• You set up reports and define KPIs for client programs.
• You measure client success using funnels and drive proactive improvements.
• You ensure SLA compliance and timely delivery of high-quality candidates.
• You advise clients on market trends and help run successful programs.
• You build and expand networks with clients and internal teams.
• You participate in meetings to report status and support process improvements.

Skills

Customer success mindset

Communication skills

Analytical thinking

Teamwork & independence

Education

MBA or master's degree

Tools

MS Excel

PowerPoint

Job description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change. At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

• Monitors project progress, identifies potential risks, and implements solutions to mitigate delays or issues within the specialization
• Ensures that all projects comply with company standards, policies, and procedures and adheres to Service Level Agreements (SLAs)
• Works closely with project manager(s) to develop a clear project scope and charter that provides a clear action plan, outlines resources, budgets, and timeframes for projects within the specialization
• Collaborates with program manager to identify, anticipate and document program requirements and expectations for the end to end enterprise talent solutions
• Derives trends and insights from various performance metrics and communicates findings to leaders to support informed decision making
• Assists clients develop and maintain enterprise talent pipelines using the implemented recruitment solution within the specialization

• Requires working knowledge of own discipline and a basic understanding of concepts and procedures in related disciplines
• Demonstrates knowledge of the company, processes and customers
• Performs a range of assignments related to discipline
• Uses prescribed guidelines or policies in analyzing situations and resolving problems to deliver continuous business results
• Receives a moderate level of guidance and direction; may provide informal guidance to new team members
• Impacts quality and effectiveness of own team and may impact other closely related work teams whose activities are interdependent
• Explains factual, sometimes complex and potentially dynamic information to others in straightforward situations

Role specifics

We are looking for a business-minded, hands-on enterprise customer success manager who wants to join our team and take on the challenge to change the world of work. In your role you will work closely with our largest enterprise customers. You will be responsible to manage the complete talent flow for dedicated customers and you will be measured on the success of your customers.

What you’ll do

• You set up reports and define KPI´s
• You will measure the success of the customer based on funnels and pro-actively drive measures to improve the performance of our clients
• You will be responsible for achieving the agreed performances SLA’s and deliver high quality candidates in time to our clients
• You advise your clients on market trends and help them run a successful program
• You build and expand a relationship network both internally and with your client
• You participate in management meetings to discuss the status of your clients
• You carry out prescribed internal client management activities
• You support to others by following existing procedures
• Should manage complex questions and issues from users, to support the organization
• Provide support to customer programs, by handling more complex, not standardized issues
• Work with colleagues to solve issues; ownership for finding answers
• Contribute to projects, with his/her expertise
• Contribute to design and approach of projects
• Inform stakeholders about new releases
• Monitor support process; verify appropriate approach of support
• Support customers with expertise and give advice on SLA requirements
• Provide friendly and responsive support
• Answer all questions

Data Collection & Analysis

Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats.

Preparation of reports and evaluations on delivered services and products, etc.

Develop and create more complex, not standardized reports on technical support activities.

Qualifications

• You have successfully completed a master’s degree / MBA or an equivalent and have already acquired practical work experience ideally in the field of HR Tech as a customer success manager, account manager or delivery manager
• You have a strong command of English
• You have an excellent working knowledge of MS Office, especially Excel and PowerPoint
• You possess strong communication and presentation skills and exhibit confidence when interacting with co-workers and management throughout all levels of the company hierarchy
• Your work is detail oriented, efficient and you show yourself to be reliable and ready to perform
• Your approaches are markedly pragmatic and solution-oriented and you are able to work both on a team and independently
• You demonstrate strong analytical reasoning skills and contribute to team spirit through your curiosity and passion for new challenges

Is this the job for you?

In the accelerating world of work, we offer unparalleled opportunities. Staffing, recruitment, selection, business development, HR, IT, marketing & communications, legal or finance - wherever your talent takes you, you'll find the perfect match in a job at Randstad. To know. To serve. To trust. Striving for perfection. Simultaneous promotion of all interests.

Our core values, established in the company's early days, guide our behavior and represent the foundation of our culture. At Randstad, we aim to provide our employees with meaningful rewards and fair remuneration in order to strengthen their ties with the company, while encouraging outperformance. Remuneration is based on real outcomes also taking external market developments into account. We also encourage our employees to participate in Randstad's success via our employee Share Purchase Plan.

Randstad is a champion of equity around the world. We believe this helps us build a more agile, productive, and innovative workforce that reflects our talent and client base, and the society in which we work. We believe in our employees and their ability to become leaders. We provide ample opportunities for employees to further develop their leadership skills, to acquire and build a global mindset, and to effectively manage and leverage cultural differences.