senior specialist, talent solution delivery, enterprise

Randstad Enterprise; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Randstad in Bengaluru is seeking a Senior Enterprise Customer Success Manager to own end-to-end talent program management for large enterprise clients. You will lead KPI reporting, ensure SLA delivery, and drive client outcomes through data-driven insights.

The role emphasizes building strong client relationships, advising on market trends, and collaborating with cross‑functional teams to scale HR tech solutions. Experience in customer success within HR tech is preferred.

Qualifications

• Master’s degree or MBA completed with practical HR Tech customer success experience.
• Strong command of English.
• Excellent MS Office skills, especially Excel and PowerPoint.
• Strong communication and presentation skills across all levels.
• Detail oriented, reliable and efficient.
• Pragmatic and solution oriented; able to work in a team or independently.
• Strong analytical reasoning and curiosity for new challenges.
• Is this the job for you?

Responsibilities

• Set up reports and define KPI dashboards.
• Measure client success using funnels and drive performance improvements.
• Ensure SLA commitments and deliver high quality results on time.
• Advise clients on market trends and run successful programs.
• Build and expand internal and client relationships.
• Participate in management meetings to discuss client status.
• Follow prescribed internal client management procedures.
• Handle complex, non standard issues and provide expert guidance.
• Contribute to projects and inform stakeholders about releases.
• Monitor support processes and ensure proper support approaches.
• Provide friendly and responsive support.

Skills

Customer service management

KPI reporting

Requirements management

Communication management

Problem resolution

Data analysis

Technical reporting

Metrics tracking

Education

Master's degree / MBA

Tools

MS Office

Job description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change. At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

• Monitors project progress, identifies potential risks, and implements solutions to mitigate delays or issues within the specialization
• Ensures that all projects comply with company standards, policies, and procedures and adheres to Service Level Agreements (SLAs)
• Works closely with project manager(s) to develop a clear project scope and charter that provides a clear action plan, outlines resources, budgets, and timeframes for projects within the specialization
• Collaborates with program manager to identify, anticipate and document program requirements and expectations for the end to end enterprise talent solutions
• Derives trends and insights from various performance metrics and communicates findings to leaders to support informed decision making
• Assists clients develop and maintain enterprise talent pipelines using the implemented recruitment solution within the specialization Grade Descriptor
• Requires working knowledge of own discipline and a basic understanding of concepts and procedures in related disciplines
• Demonstrates knowledge of the company, processes and customers
• Performs a range of assignments related to discipline
• Uses prescribed guidelines or policies in analyzing situations and resolving problems to deliver continuous business results
• Receives a moderate level of guidance and direction; may provide informal guidance to new team members
• Impacts quality and effectiveness of own team and may impact other closely related work teams whose activities are interdependent
• Explains factual, sometimes complex and potentially dynamic information to others in straightforward situations.

Role specifics

We are looking for a business-minded, hands‑on enterprise customer success manager who wants to join our team and take on the challenge to change the world of work. In your role you will work closely with our largest enterprise customers. You will be responsible to manage the complete talent flow for dedicated customers and you will be measured on the success of your customers.

What you’ll do

You setup reports and define KPI´s

You will measure the success of the customer based on funnels and pro‑actively drive measures to improve the performance of our clients

You will be responsible for achieving the agreed performances SLA’s and deliver high quality candidates in time to our clients

You advise your clients on market trends and help them run a successful program

You build and expand a relationship network both internally and with your client

You participate in management meetings to discuss the status of your clients

You carry out prescribed internal client management activities

You support to others by following existing procedures:Should manage complex questions and issues from users, to supportthe organization.Provide support to customer programs, by handling more complex, notstandardized issues.Work with colleagues to solve issues; ownership for finding answers.Contribute to projects, with his/her expertise.Contribute to design and approach of projects.Inform stakeholders about new releases.Monitor support process; verify appropriate approach of support.Support customers with expertise and give advice on SLA requirements.Provide friendly and responsive support.Answer all questions.

Data Collection & Analysis

Produces accurate reports for others by collecting data from a variety ofstandard sources and inputting that data into standard formats.

Preparation of reports and evaluations on delivered services andproducts, etc.

Develop and create more complex, not standardized reports on technicalsupport activities.

Qualifications

What you should bring in

You have successfully completed a master’s degree / MBA or an equivalent and have already acquired practical work experience ideally in the field of HR Tech as a customer success manager, account manager or delivery manager

You have a strong command of English

You have an excellent working knowledge of MS Office, especially Excel and PowerPoint

You possess strong communication and presentation skills and exhibit confidence when interacting with co‑workers and management throughout all levels of the company hierarchy

Your work is detail oriented, efficient and you show yourself to be reliable and ready to perform

Your approaches are markedly pragmatic and solution‑oriented and you are able to work both on a team and independently

You demonstrate strong analytical reasoning skills and contribute to team spirit through your curiosity and passion for new challenges

Is this the job for you?

skills

• Customer Service Management
• KPI Reporting
• Requirements Management
• Communication Management
• Problem Resolution
• Data Analysis
• Technical Reporting
• Metrics Tracking