Associate Director, Market Leadership, PTS - ITeS

IN_MFM_L Randstad India Private Ltd; Chennai District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Randstad India Private Ltd in India seeks a senior leader to manage client partnerships and talent solutions, aligning initiatives with corporate goals. You will oversee multiple teams nationwide, own the budget, and guide professionals to deliver outstanding talent services.

You will drive efficiencies, expand high-value accounts, mentor staff, and shape commercial strategies including pricing and service agreements.

Qualifications

• Proven experience leading large teams and budgets in a professional talent solutions or staffing environment.
• Ability to design and implement initiatives to improve client retention and service delivery.
• Strong understanding of commercial strategies, pricing, and contract negotiations.
• Experience translating market needs into tactical plans with financial insights.
• Excellent mentoring and leadership skills across diverse teams.

Responsibilities

• Leads multiple teams for the specialization across the country in the delivery of services and takes ownership of overall budget and people management.
• Leads the implementation of initiatives that drive efficiencies in operational processes; identifying and mitigating risks.
• Develops initiatives to increase client retention and lead client reviews and engagements.
• Implements commercial strategies to expand high-potential client accounts and tailored partnerships.
• Sets targets and monitors operating expenses and revenue for own area.
• Translates market needs into tactical plans aligned with market strategy; uses financial and client insights.
• Provides guidance and mentorship to team members to develop commercial, client management and service delivery skills.
• Leads negotiation of terms, pricing, and service agreements with clients.
• Sets and reviews KPIs and metrics to evaluate client satisfaction and service delivery.

Skills

Team leadership

Budgeting & P&L

Client relationship management

Strategic initiatives

Negotiation

KPI tracking

Job description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change. At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

Job Profile Summary

Manages client partnering and talent solutions for the specialization driving initiatives that align with organization goals.

Job description:

• Leads multiple teams for the specialization across the country in the delivery of services and takes ownership of overall budget and people management to support business growth and client satisfaction
• Leads the implementation of initiatives that drive efficiencies in operational processes both internally and externally; identifying and mitigating risks and impediments
• Develops and directs initiatives aimed at increasing client retention and ongoing client feedback loops specific to Professional Talent Solutions service offering and products, leads client presentations, manages client relationship business reviews
• Implements commercial strategies specific to Professional Talent Solutions to increase the value of high-potential client accounts through enhanced service offerings and tailored partnerships, understanding clients' industries focusing on quick scalability and cost-effectiveness
• Sets targets and monitors performance around the operating expenses and revenue for own area of responsibility
• Translates market needs, requirements and the regulatory environment into tactical plans that align with the defined market strategy, leveraging financial, client and operational insights
• Provides guidance, training, and mentorship to broad team members in Professional Talent Solutions client partnership to develop their commercial, client management and engagement, and service delivery skills.
• Has accountability for budget/P&L, plan, performance and results of the team
• Leads the negotiation of terms, pricing, and service agreements specific to Professional Talent Solutions with clients.
• Sets and reviews high-level key performance indicators (KPIs) and metrics to evaluate client satisfaction, engagement, and service delivery effectiveness specific to Professional Talent Solutions.

Grade Descriptor

• Broad and comprehensive understanding of concepts and principles within own and related disciplines
• Provides leadership and direction to a team / business area of senior level professionals and/or subordinate managers performing multiple and/or diverse and complex disciplines
• Has accountability for budget/P&L, strategy, performance and results of multiple, often diverse, teams; typically managing programs, processes, service delivery and/or activities that represent a significant portion of an area
• Allocates resources and optimizes resource availability to align with area objectives and annual segment priorities
• Develops team or business area plans, including business, operational and/or organizational priorities aligned to the strategies set for the segment
• Decisions are guided by resource availability and business area objectives
• Impacts and contributes to business results and to the long-term strategy of an important part of a business area or segment

In the accelerating world of work, we offer unparalleled opportunities. Staffing, recruitment, selection, business development, HR, IT, marketing & communications, legal or finance - wherever your talent takes you, you'll find the perfect match in a job at Randstad. To know. To serve. To trust. Striving for perfection. Simultaneous promotion of all interests. Our core values, established in the company's early days, guide our behavior and represent the foundation of our culture. At Randstad, we aim to provide our employees with meaningful rewards and fair remuneration in order to strengthen their ties with the company, while encouraging outperformance. Remuneration is based on real outcomes also taking external market developments into account. We also encourage our employees to participate in Randstad's success via our employee Share Purchase Plan. Randstad is a champion of equity around the world. We believe this helps us build a more agile, productive, and innovative workforce that reflects our talent and client base, and the society in which we work. We believe in our employees and their ability to become leaders. We provide ample opportunities for employees to further develop their leadership skills, to acquire and build a global mindset, and to effectively manage and leverage cultural differences.