Senior Specialist - HR

R1 RCM Global Private Limited; Sector 10; Presencial; INR 1.500.000 - 2.200.000; Jornada completa

Descripción de la vacante

R1 RCM Global Private Limited is seeking a Senior Specialist - Employee Relation to manage ER service delivery across multiple locations. The role involves proactive support to site associates, leaders, and HR Business Partners, handling grievances, performance discussions, and policy implementation with a focus on risk mitigation and compliance.

You will design listening posts and employee feedback mechanisms, drive data insights from ER case logs and focus groups, and collaborate with HR

Formación

• ER role requires proven Employee Relations and/or HRBP experience.
• Excellent written and verbal communication and interpersonal skills.
• Strong customer focus with a business-oriented mindset.
• Ability to prioritize and execute programs in a fast-paced environment.
• 5–7 years of work experience preferred in healthcare or related field.

Responsabilidades

• ER Service Delivery across locations via Service Now and other sources.
• Design and lead listening posts, focus groups and surveys.
• Proactive management of grievances and queries.
• Support leaders in performance management discussions and reviews.
• Assist in management of ER cases including disciplinary issues and high-risk matters.
• Ensure consistency and quality of documentation and reporting.

Conocimientos

Employee relations

HRBP experience

Communication skills

Interpersonal skills

Coaching & influencing

Descripción del empleo

Senior Specialist - Employee Relation

Role Summary: The Incumbent will be responsible as an individual contributor managing HR Service delivery on the across R1 Locations providing proactive HR support to the assigned business site/location associates, leaders and HR Business Partners. The incumbent may also be involved on a variety of ER Programs, policies and practices that minimize corporate risk.

Roles and Responsibilities

• ER Service Delivery across the R1 locations via Service Now query management, tiering support and other sources.
• Design and lead structured listening posts, employee skips, focus group discussions.
• Proactive management and resolution of employee grievances and queries.
• Support business leaders in conducting constructive and progressive performance management discussions
• Work closely with the Business leaders to support performance improvement issues by collecting information and participating in reviewing performance improvement documents and making recommendations.
• Assist in management of ER cases including, disciplinary issues, grievances, involuntary exits, leave of absence, sensitive and/or high risk matters to successful closure
• Ensure consistency in approach and resolution on employee concerns with high quality documentation/report preparation.
• Report out ER cases monthly via the internal tracking log for the site.
• Connect with HR Business Partners and other ER Advisors as necessary to keep them informed with progress of employee relations matters on site.
• Share Data Insights at Site level from trends observed via Various Focus Groups, listening posts, ER Case logs, etc.
• Take an active role in implementation and communication of policies, procedures, programs.

HR Projects Key Competencies

• Proven Employee Relations and/or HR Business Partner experience
• Ability to prioritize, execute programs and transactions in a fast paced environment.
• Excellent written, verbal communication, interpersonal skills
• Strong customer focus with an understanding of strategic business viewpoint.
• Strong Coaching and Influencing skills.
• Preferred 5-7 years of work experience. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package.

To learn more, visit: r1rcm.com Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.