Program Leader - HR

R1 RCM Global Private Limited; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Culture of excellence

Competitive benefits package

Job summary

R1 RCM Global Private Limited in Hyderabad seeks a Program Leader for Employee Relations to manage grievances, disciplinary cases and performance improvement plans. You will lead investigations, collaborate with stakeholders, maintain confidential records and drive compliant ER processes from a central hub in India.

The role reports to the Associate Director, requires 12+ years in ER and 6-7 years of team leadership, and involves shaping policies, training managers, and presenting data-driven

Qualifications

• Bachelor's degree in HR, Business Administration, or related field.
• Minimum of 12 years of experience in employee relations or a similar role.
• 6-7 years of experience in team management.
• Strong knowledge of labor laws and regulations.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.

Responsibilities

• Serve as the primary point of contact for employee grievances.
• Conduct thorough investigations into grievances in a timely manner.
• Collaborate with relevant stakeholders to resolve grievances.
• Maintain detailed records of all grievance cases and outcomes.
• Manage the disciplinary process, ensuring compliance with company policies and legal requirements.
• Conduct investigations into disciplinary issues, including interviews with involved parties.
• Provide recommendations for disciplinary actions and ensure consistent application across the site.
• Document all disciplinary cases and maintain confidentiality.
• Work with managers to identify employees who require performance improvement plans (PIPs).
• Develop and implement PIPs in collaboration with managers and employees.
• Monitor progress and provide ongoing support to employees on PIPs.
• Evaluate the effectiveness of PIPs and make necessary adjustments.
• Ensure all employee relations activities comply with company policies, procedures, and legal requirements.
• Stay updated on relevant labor laws and regulations.
• Provide training to managers and employees on employee relations policies and best practices.
• Foster a positive work environment through effective communication and conflict resolution.
• Conduct regular meetings with employees to address concerns and gather feedback.
• Promote open door policy and ensure confidentiality with respect to the feedback shared.
• Prepare regular reports on employee relations activities and trends.
• Analyze data to identify patterns and areas for improvement.
• Provide insights and recommendations to senior management.
• Manage a team of 7 employees in Employee Relations across 3 locations.

Skills

Labor laws knowledge

Communication skills

Confidential information handling

HRIS (Workday)

Education

Bachelor's degree in HR/Business Admin

Tools

Workday

Job description

About R1 RCM R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration. With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physicians.

Program Leader – Employee Relations

Reports to: Associate DirectorLocation: HyderabadDepartment: Human ResourcesShift: 1:00 PM to 10:00 PM; Flexible

The Employee Relations Lead is responsible for managing employee grievances, disciplinary cases, and performance improvement cases at the designated site. This role ensures that all employee relations activities are handled in a fair, consistent, and legally compliant manner. The Employee Relations Lead will work closely with management and employees to foster a positive work environment and address issues promptly and effectively. The role will also be accountable for conceptualizing and leading multiple initiatives keeping in mind the changing needs of the organization.

Key Responsibilities

• Serve as the primary point of contact for employee grievances.
• Conduct thorough investigations into grievances in a timely manner.
• Collaborate with relevant stakeholders to resolve grievances.
• Maintain detailed records of all grievance cases and outcomes.
• Manage the disciplinary process, ensuring compliance with company policies and legal requirements.
• Conduct investigations into disciplinary issues, including interviews with involved parties.
• Provide recommendations for disciplinary actions and ensure consistent application across the site.
• Document all disciplinary cases and maintain confidentiality.
• Work with managers to identify employees who require performance improvement plans (PIPs).
• Develop and implement PIPs in collaboration with managers and employees.
• Monitor progress and provide ongoing support to employees on PIPs.
• Evaluate the effectiveness of PIPs and make necessary adjustments.
• Ensure all employee relations activities comply with company policies, procedures, and legal requirements.
• Stay updated on relevant labor laws and regulations.
• Provide training to managers and employees on employee relations policies and best practices.
• Foster a positive work environment through effective communication and conflict resolution.
• Conduct regular meetings with employees to address concerns and gather feedback.
• Promote open door policy and ensure confidentiality with respect to the feedback shared.
• Prepare regular reports on employee relations activities and trends.
• Analyze data to identify patterns and areas for improvement.
• Provide insights and recommendations to senior management.
• Manage a team of 7 employees in Employee Relations across 3 locations.
• Preparation of email/letter drafts
• Participation in Leadership reviews/preparation of dashboards.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• Minimum of 12 years of experience in employee relations or a similar role.
• 6-7 years of experience in team management.
• Strong knowledge of labor laws and regulations.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.
• Strong problem-solving and conflict-resolution skills.
• Proficiency in HRIS (Workday or similar tools) and other relevant software.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world.

Benefits

• We also offer a culture of excellence that drives customer success and improves patient care.
• We believe in giving back to the community and offer a competitive benefits package.

To learn more, visit: r1rcm.com

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R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value.

To learn more, visit: https://www.r1rcm.com.